SSFV Navigator – Jacksonville-Changing Homelessness

Description

Essential duties and responsibilities

• Engages and builds rapport with Veteran families experiencing homelessness or at imminent risk of becoming homeless • Assesses Veteran families for program eligibility • Generates appropriate referrals to the SSVF program & other community resources • Coordinates emergency services for literally homeless clients • Prepares clients for intake and assists them through the intake process • Assists clients in obtaining eligibility documentation, which may require providing needed transportation to obtain the documentation • Ensures all eligible Veterans are assigned a case manager within 3 business days of identification • Maintains outreach and engagement records on all individuals engaged, referred, and screened in the Homeless Management System (HMIS) and other databases for reporting purposes • Enters data into the various databases and systems in a timely manner, i.e. meet the standard of HMIS data entry within 24 hours • Transports clients as appropriate for housing search, and access to other community resources such as food banks, clothing banks, employment search, etc. • In cooperation with the Systems team, works on identifying clients in the most need and assists in linking with resources including housing • Works a flexible schedule in order to meet the needs of the client, agency, and programs within the grant • Welcomes visitors to the agency, answers and refers inquiries in person and by telephone • Maintains security by following procedures; monitors logbook; issues visitor badges • Function as a team member and share in the responsibilities required to maintain operations and serve the mission of the organization. This includes, but is not limited to: o Attending events o Obtaining training o Undertaking research o Traveling • Other duties as assigned

Qualifications

• Strong interpersonal and written and verbal communication skills • Skill in organizing resources and establishing priorities • Working knowledge of community resources • Skilled at building trust and rapport with people from diverse backgrounds • Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team • Knowledge of federal, state, and/or community funding sources and mechanisms • A strong public service orientation to work well with faculty, staff, and other stakeholders • Ability to foster a cooperative work environment • Flexibility • Skilled in the use of personal computers, including knowledge of Microsoft Office, and the ability to learn and correctly enter data into the Homeless Management Information System • Ability to work with a diverse team in a fast-paced environment • Enthusiasm and the ability to thrive in an atmosphere of constant change • Ability to maintain the confidentiality of identifying client information • Periods of walking, standing, or sitting in an office or field environment for service provision • Limited physical effort required; however, the employee must occasionally lift and/or move up to 15 pounds • Ability to operate a motor vehicle

Education and Experience

• Veterans preferred • Associates degree in a related field or equivalent work experience • Must pass a Level II background check • Must pass a federal-level drug screen; possession of a medical marijuana card is currently not acceptable under federal law • Must have a clean 3-year driving history • Must have a valid driver’s license, a registered vehicle without known issues or faults to complete essential job functions, and the required vehicle insurance within 90 days of onboarding

Salary/Salary Range

$40,000 - $45,000

How to Apply

Send your cover letter and resume to jobs@changinghomelessness.org. Please include the job title in the subject line.