The Chief Operations Officer is responsible for the management and oversight of Barnabas programs. The COO ensures integration of services, monitors and evaluates outcomes to ensure effective delivery of services and oversight of program data bases. The COO works closely with the President & CEO and leadership team to promote a culture of high performance and continuous quality improvement that values a commitment to quality and service excellence.
Essential duties and responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Program Operations: • Oversee Barnabas program operations, including Health Services, Food, Crisis Assistance and Hope Builders Initiative; including any satellite offices. • Develop and coordinate services, resources and personnel (including volunteers) necessary to operate effective and efficient program(s). • In coordination with the President & CEO, create operational policies & guideline and Standard Operating Procedures. • Develop and monitor program objectives, strategies and activities to achieve goals and outcomes (in consultation with the President & CEO). • Monitor, manage and report on budgeted program expenditures within agency and funders guidelines; provide input in budget development. • Ensure quality program services by reviewing participant files; monitoring intake process and participant needs assessments/service plans; periodically observe staff & volunteer interaction with participants; and ensure that participant confidentiality is maintained. • Oversee common intake process to ensure excellent customer service, effective and efficient collection of participant information and communication regarding all of Barnabas services. • Develop and monitor formal and informal agreements with collaborative partners and agencies; maintain satisfactory relationships with all partners. • Work with local colleges/universities to obtain student interns in social work, medical or related fields to provide support and augment program services; and provide supervision to ensure effective use of time and skills. • Develop, manage and oversee any new services and initiatives that support the strategic goal of providing holistic participant-centered services. • Promote a culture of high performance and continuous quality improvement that values a commitment to quality and service excellence. • Promote a culture of safety and maintain a safe environment for employees, volunteers and customers. • Foster a culture in which personnel demonstrate the values of the organization in every aspect of their work and interactions with each other and customers. • Represent the agency in local and regional professional networks, coalitions, collaborative partnerships, etc. Technical Operations: • Manage patient and participant databases to ensure data quality and accuracy; prepares reports.
Must possess outstanding interpersonal skills and the ability to work with diverse groups of people in a team-oriented environment.
Education and Experience
Bachelor’s degree in management, business, social sciences or related field required. Master’s degree preferred. Must possess a minimum of five years’ experience in management or supervisory capacity, preferably in a nonprofit/social service organization.