The mission of Family Support Services of North Florida is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.
The Coached Visitation Specialist is responsible for the transportation of parent’s, children and/or caregivers to and from scheduled court ordered visits. There is also the responsibility of facilitating visitation between siblings when living in separate homes and visits are unable to occur naturally between the caregivers.
The Coached Visitation Specialist will serve as an observer/monitor/coach of family visits who are involved in the child welfare system. These family visits will be focused on the individual needs of the children/families and will occur in a wide variety of settings based on safety and best interest of the family. The Coached Visitation Specialist will be within visual and auditory proximity of family visit at all times.
The Coached Visitation Specialist will work to remove all barriers related to visitations with families by coordinating schedules between the involved parties, providing transportation when needed to various participants and offering flexible scheduling to accommodate families which will include some nights and weekend availability. This job requires good time management, problem solving, and organizational skills in addition to ability to be flexible.
The Coached Visitation Specialist will be responsible for accurate and timely documentation of family visitations/interactions and any coaching instruction provided. This employee will attend team/staff meetings to communicate the progress and needs of the family to the child welfare team. The Coached Visitation Specialist will attend court as requested and could be required to testify to the facts of how visitation is being carried out and family progress and/or concerns.
The Coached Visitation Specialist will communicate in a responsible, courteous and professional manner and must have the ability to discuss difficult topics with professionalism and respect. This employee will provide effective feedback to parents regarding their parenting skills, offer praise, and provide guidance on how to improve interactions. The Coached Visitation Specialist will have an understanding of child development, basic child care, discipline, and community resources as necessary, as well as, possess a basic understanding child abuse and neglect risk factors (such as mental illness and substance abuse).
The Coached Visitation Specialist will assist with transportation needs within the agency on an as needed basis. Examples of this would be taking parents and children to medical and mental health appointments, assisting in obtaining birth and medical records and general transportation and driving as needed for the Nassau Service Center.
Essential duties and responsibilities
• Observe/monitor/coach family visits who are involved in the child welfare system. • Provide effective feedback to parents regarding their parenting skills, offer praise, and provide guidance on how to improve interactions. • Coordinate schedules between the involved parties and provide transportation to visitations when needed. • Responsible for accurate and timely documentation of family visitations/interactions and any coaching instruction provided. • Maintaining and filing records on all cases, including correspondences, and other documentation related to each case directly into FSFN. • Attend team/staff meetings to communicate the progress and needs of the family to the child welfare team. • Attend court as requested and could be required to testify to the facts of how visitation is being carried out and family progress and/or concerns. • Transport clients in a safe and timely manner by adhering to all driving laws and regulations. Drive defensively • Manage difficult situations in a professional and positive way. • Respond well to direction. • Learn quickly. • Ensure parent child interactions during visitations are appropriate. • Maintain detailed documentation of family interactions during visitation. • Organize files and records. • Ensure that visitation locations are clean and free from environmental hazards. • Ensure company vehicles are clean and property maintained. • Correct spelling, punctuation and grammar. • Speak effectively before small and large groups. • Solve problems and deal with a variety of variables with a minimum of direction. • Interpret a variety of instructions furnished in written or oral form. • Perform other duties as needed.
• Excellent Customer Service Skills both verbal and written • Expert in Microsoft Office, including Word Processing • Excellent organization and follow-up skills. • Child Welfare Systems and policies • Child development, basic child care and discipline • Strong communication (verbal and written) and organizational skills • Be proactive and self-motivated • Strong interpersonal skills and be able to maintain boundaries. • Be proficient with technology and Microsoft Office programs • Ability to work with diversity of individuals/groups • Flexible work schedule to meet the needs of families, some weekend and nights required • Ability to work collaboratively with professional colleagues • Commitment to professional and ethical standards of behavior • Work in a fast-paced environment and respond to changes in priority. • Clear a Level II background screening. • Clear a reference check (professional and personal). • Clear a local background check from the County in which you reside. • Clear a substance abuse screen. • Provide a copy of High School diploma prior to your first day of employment. • Clear a Motor Vehicles Records check. • Provide proof of, and maintain a minimum personal auto liability insurance level $100,000/$300,000. • Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit www.dhs.gov/e-verify). • Valid Driver’s License • CPR and First Aid Certification
Education and Experience
High school diploma or GED required. Bachelor’s degree in a human service field is preferred. Minimum of 2 Years experience working with children and/or families.