Director of Training and Development

Posted May 18, 2020 Jacksonville, Florida


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Application Due Jun 30, 2020


The mission of Family Support Services of North Florida is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.
The Director of Training and Development position is responsible for leading the strategic effort to assist FSSNF with providing effective and high quality experiential learning and development opportunities for the child welfare system of care.
Responsibilities include 1) providing oversight and supervision of Training Department staff, including the coordination, development, and delivery of training for Family Support Services of North Florida, Case Management Organizations and Child Protective Investigators; 2) collecting and analyzing experiential learning data; 3) developing and maintaining a method to measure and evaluate training program progress, including establishing metrics and evaluation assessments; 4) expanding collaborations with community partners to facilitate application-based learning.
This position will support the critical strategic priority of stabilizing our child welfare professional workforce. This Director will collaborate with system of care partners to ensure training program development is based on skill gap analyses and will design, plan and implement training programs that develop and harness professional skill development. This position is a collaborative role and will partner with other stakeholders to define training and development strategies and ultimately improve the overall performance of the system.
The Director of Training and Development will also be responsible for managing the Regional Integrated Training Alliance (RITA) program which is the regional training program for Case Managers and DCF Child Protective Investigators across 20 counties in Northeast Florida.  Director is expected to utilize innovative training strategies and expertise to transform the regional training experience by using communication, collaboration, influence and strategic leadership skills to manage and provide oversight to subcontracted lead agency partners and training staff across the region.

Essential duties and responsibilities

• Oversee the coordination, development, and delivery of pre-service and in-service training opportunities for FSSNF and CMOs, and PRIDE training for prospective foster parents. • Provide management of the Regional Integrated Training Alliance (RITA) program training for case managers and child protective investigators, including management of sub-contractor partnerships. • Recommend innovative training methods (experiential learning, e-learning courses, virtual-based platforms and application based) leveraging technology and adult learning styles to implement enhancements within the training program. • Transform training program as innovative enhancements are developed to support experiential learning and to accommodate adult learning styles. • Conduct research, approve, and make recommendations for appropriate learning programs. • Develop dashboard reporting for all levels in the organization • Conducts analyses to identify and define present and future training needs. • Establish and maintain training metrics to evaluate the effectiveness of training programs. • Stay current and informed with the latest industry trends, practices, and instructional technologies through the establishment of professional networks, attendance of workshops, reviewing of professional publications, and participation in professional industry associations. • Monitor department and contract budgets, grant reporting and deliverables, and quarterly DCF training reports. • Attend and participate in various local and statewide system of care meetings and workgroups in order to maintain knowledge and understanding of statewide training developments, requirements and policies and practices. • Oversight of staff workload and workflow, staff development/recognition, performance management, policy interpretation and enforcement and communication. • Perform other duties as assigned.


Ability to: • Develop innovative training approaches for effective delivery. • Understand and apply best practice standards to service delivery. • Train individuals or groups of people. • Measure, evaluate and analyze training data. • Supervise, direct and evaluate staff. • Manage contracts with multiple providers • Problem solve in collaboration with peer providers • Communicate effectively in verbal and written forms • Stay informed of market trends and best practices in training and development. Knowledge of: • In-depth understanding of adult learning and training methods (including workshops, simulations, e-learning and coaching) • Principles of human behavior and effective communication. • Principles, methods and techniques of experiential and application-based training and instruction. • Child protection, case management and family preservation programs. • Knowledge of principles of supervision. • Contracts and budget management • Proficiency in Learning Management Systems (LMS) Communication Skills: • Excellent communication in both in written and in verbal form. The Director of Training and Development also be required to create training materials and reports, which must be clear, concise, and understandable. The Director should also have the ability to tailor complex messages for different audiences in a manner that they can understand and relate to. MS Office: • The Director must be highly proficient in the use of Microsoft products, including Word, Excel, and PowerPoint, necessary for the creation of engaging training materials and reports for key internal and external stakeholders. Analytical Skills: • The Director must possess strong analytical skills as well as a demonstrated passion for research, data analysis, and subsequent implementation. The Director of Training and Development will demonstrate an ability to analyze the effectiveness of training programs while continuously evaluating opportunities for improvement. Interpersonal Skills: • The Director must have an ability to prioritize the completion of multiple tasks in a timely manner, be flexible and open to change, have an ability to work independently with minimal or no supervision, and be self-motivated. Must also be a prompt decision maker, be a strategic and creative thinker, have excellent problem-solving skills, have a positive and easy-going attitude, demonstrate strong work ethic and integrity, and demonstrate calmness and composure in times of uncertainty. Leadership/People Skills: The Director must demonstrate strong leadership qualities including an ability to provide direction and influence a cross-functional team and articulate their vision to senior management. Other Requirements: • Clear a Level II background screening. • Clear a reference check (professional and personal) • Clear a local background check from the county in which you reside. • Clear a substance abuse screen. • Provide a copy of all degrees prior to your first day of employment. • Clear a Motor Vehicles Records check. • Provide proof of, and maintain a minimum personal auto liability insurance level $100,000/$300,000. • Provide a copy of all certifications prior to your first day of employment. • Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit • Valid state driver’s license.

Education and Experience

Bachelor’s degree from an accredited college or university in social work, human services, learning and development or related field required. A related Master’s degree from an accredited college or university can substitute for one year of experience. Child Welfare Professional Certification preferred. Minimum: Five years of experience in training, learning & development or human services field. At least three years of supervisory experience required. Preferred: Ten years of experience in a training and development capacity, preferably at a senior position/ supervisor level. Experience with content creation, maintenance of training processes, and the successful development of ongoing training and development programs. The preferred candidate will also demonstrate experience in designing training materials to support adult learning styles.


Family Support Services of North Florida Inc.


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