Family Resource Advocate

Posted Jun 26, 2020 Jacksonville, Florida

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Application Due Jul 31, 2020


The mission of Family Support Services of North Florida is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.

The Family Resource Advocate (FRA) is a field position that provides immediate, intensive, in-home, short-term services and supports to foster parents and kinship caregivers caring for children who are involved in the Florida dependency system to ensure the well-being of children in care. This position works in rotation with FRA team for caregiver assignment to provide non-case management, short-term initial placement support for 30-90 days to ensue caregiver and child well-being. FRA completes home visits within 48 business hours of child placement to complete needs assessment and work to provide daily living necessities and supports for family. Assist caregivers with obtaining basic necessities, child care, system navigation, benefit enrollment, accessing community resources, etc. FRA will work to engage caregivers in participating in support groups, training and events to support and enhance caregiver connection and parenting resilience. FRA will work in collaboration with internal and external partners as needed for placement stability and support to the caregiver. The FRA will document efforts in FRA Support and Services plans, Florida Safe Families Network and other systems and/or trackers as required by agency. The FRA will provide and monitor family needs for maximum of 90 days. After initial support, FRA will complete required quarterly phone follow ups to caregivers to maintain connection and address any needs. This position will work closely with FSS licensing and placement teams and with FSS case management partners. This is a field position that requires conducting home visits and/or events during non-traditional business hours to include weekends.

Essential duties and responsibilities

• Provide in home, short-term supports to assist FSS licensed foster parents and kinship caregivers with obtaining basic necessities, child care, system navigation, benefit enrollment and accessing community supports to ensure the needs of the children and caregiver. • Develop a Support and Services plan based on needs of the caregiver and children. • Perform and document face to face client contacts in the Florida Safe Families Network (FSFN), FSS Carematch and other internal trackers as required. • Work in collaboration with FSS licensing and placement teams. • Collaborate with case management partners and other child-related parties, as needed. • Ensure high level of customer service and support to caregivers with solution oriented focus and demonstrated urgency. • Maintain FRA tracker(s) for reporting and data collection • Assist with placement stabilization staffings and supports as needed • Assist with support groups, trainings and events to include nights and weekends • Work to meet agency and department goals • Attend and participate in various meetings, events, trainings and support groups. • Communicate issues, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements and policies • Performs other duties


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to: • Represent self and the organization in a professional manner with respectful, solution-oriented and customer service oriented communication • Work independently, with demonstrated urgency with minimal direct supervision • Think and write creatively with grammatical and spelling proficiency • Assess a situation and make appropriate recommendations/ decisions • Research, organize and analyze data • Solve problems and to think through critical, time sensitive issues • Establish and maintain relationships • Work collaboratively with staff at all levels in the organization • Follow through on commitments, projects and responsibilities • Communicate effectively through writing including articles, presentations, speeches, reports, correspondence, and documentation. • Speak effectively before small and large groups. • Maintain confidential information • Use of de-escalation and conflict resolution skills Skills: • Strong Written and Verbal Communication • Strong follow-up and follow through • Strong organizational and time management skills • Proficiency in Excel and Microsoft Word. Experience with PowerPoint and Outlook Other Requirements: • Clear a Level II background screening. • Clear a reference check (professional and personal). • Clear a local background check from the County in which you reside. • Clear a substance abuse screen. • Provide a copy of all degrees prior to your first day of employment. • Clear a Motor Vehicles Records check. • Provide proof of, and maintain a minimum personal auto liability insurance level $100,000/$300,000. • Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit • Valid driver’s license required • Child welfare certification preferred

Education and Experience

• Bachelor’s Degree in a Human Services related field from an accredited program. • 3-4 years’ experience working directly with high-risk children and families.


Family Support Services of North Florida Inc.


Carissa Kiesow | Email