The role of the SBHC Patient Services Coordinator is to help maintain the efficiency of clinic operations through accurate staff scheduling, a well organized patient intake process, and proper chart maintenance/documentation in accordance with regulatory policies and center guidelines. This position works closely with the SBHC team to ensure a positive student/patient experience while assisting with basic and enhanced health services provided in the stand-alone health clinic. He/she may be responsible for assisting with Health Tech/MA duties in the associated school based clinics.
This job has no supervisory responsibilities
Essential duties and responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES Ability to perform both front and back office responsibilities and cross-train in the Medical Assistant role Follows universal precautions to protect self and patients Develops and maintains clinic schedules for healthcare professionals, residents, support staff and volunteers Efficiently conducts patient intake, check out and appointment scheduling according to guidelines while ensuring a positive patient experience. Manages walk-in process (e.g., intake packet, consent forms, authorization of release of information, check out slips for return appointments, etc.) and coordinates effectively with other clinic personnel to ensure a seamless patient experience Ensures proper client chart maintenance including chart documentation and medical records maintenance Gathers data for required reports (e.g., number of patients seen, etc.) Assists in the implementation and training for EMR updates / changes Participates in quality assurance/improvement and risk management efforts Ensures that the physical operation of the clinic maintains a constant level of professionalism Participates in all appropriate team meetings and required training sessions Participates in other administrative projects as assigned by the SBHC Physicians and ARNPs
Qualifications Ability to pass a Level II Background Screening Current CPR certificate Excellent interpersonal, communication and time management skills Ability to work in fast paced environment with multiple health care providers Physical/Mental Demands & Working Conditions Current health care needs and issues of school age children and adolescents HIPAA Privacy rules Transportation and valid Florida driver’s license Physically able to work in a fast paced environment and lift 20 pounds Work various shifts as required to ensure that health services are adequately provided to patients Ability to travel Works in typical clinical office setting and occasional school clinic setting Ability to assess emergency situations and act accordingly Basic computer skills – ability to learn and operate electronic health record programs
Education and Experience
EDUCATION and/or EXPERIENCE High School Diploma / GED Certified Medical Assistant with understanding in basics of medical terminology and venipuncture experience required Previous MA experience working with children/adolescents strongly preferred Previous experience with Vaccines for Children strongly preferred