School Based Health Center Patient Services Coordinator/MA

Posted Feb 03, 2020 Jacksonville, Florida

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Application Due Mar 07, 2020


The role of the SBHC Patient Services Coordinator is to help maintain the efficiency of clinic operations through accurate staff scheduling, a well organized patient intake process, and proper chart maintenance/documentation in accordance with regulatory policies and center guidelines. This position works closely with the SBHC team to ensure a positive student/patient experience while assisting with basic and enhanced health services provided in the stand-alone health clinic. He/she may be responsible for assisting with Health Tech/MA duties in the associated school based clinics.

This job has no supervisory responsibilities

Essential duties and responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES  Ability to perform both front and back office responsibilities and cross-train in the Medical Assistant role  Follows universal precautions to protect self and patients  Develops and maintains clinic schedules for healthcare professionals, residents, support staff and volunteers  Efficiently conducts patient intake, check out and appointment scheduling according to guidelines while ensuring a positive patient experience.  Manages walk-in process (e.g., intake packet, consent forms, authorization of release of information, check out slips for return appointments, etc.) and coordinates effectively with other clinic personnel to ensure a seamless patient experience  Ensures proper client chart maintenance including chart documentation and medical records maintenance  Gathers data for required reports (e.g., number of patients seen, etc.)  Assists in the implementation and training for EMR updates / changes  Participates in quality assurance/improvement and risk management efforts  Ensures that the physical operation of the clinic maintains a constant level of professionalism  Participates in all appropriate team meetings and required training sessions  Participates in other administrative projects as assigned by the SBHC Physicians and ARNPs


Qualifications  Ability to pass a Level II Background Screening  Current CPR certificate  Excellent interpersonal, communication and time management skills  Ability to work in fast paced environment with multiple health care providers Physical/Mental Demands & Working Conditions  Current health care needs and issues of school age children and adolescents  HIPAA Privacy rules  Transportation and valid Florida driver’s license  Physically able to work in a fast paced environment and lift 20 pounds  Work various shifts as required to ensure that health services are adequately provided to patients  Ability to travel  Works in typical clinical office setting and occasional school clinic setting  Ability to assess emergency situations and act accordingly  Basic computer skills – ability to learn and operate electronic health record programs

Education and Experience

EDUCATION and/or EXPERIENCE  High School Diploma / GED  Certified Medical Assistant with understanding in basics of medical terminology and venipuncture experience required  Previous MA experience working with children/adolescents strongly preferred  Previous experience with Vaccines for Children strongly preferred




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