Catholic Charities Jacksonville – Director of Refugee and Immigration

Posted Feb 23, 2023 JACKSONVILLE, Florida

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Expires Mar 31, 2023


Catholic Charities Bureau, Inc., Jacksonville Regional Office is seeking a Director of Refugee and Immigration. This is a full-time, exempt position located in Jacksonville, FL. Catholic Charities has served the local community with charitable services. Our mission is that Catholic Charities puts faith into action to serve the most vulnerable in our community, advocating for justice, human dignity and quality of life, while reflecting the compassion of God in Christ. The Refugee Resettlement Program assists refugees who are invited into U.S. and have fled their countries to escape violence and persecution. Our program helps them learn English, find work and make a new home. The Immigration Program is accredited by the Department of Justice and provides affordable, fee-based immigration legal services. This position is responsible for implementing and directing the Catholic Charities Refugee and Immigration programs. Oversees the provision of social service assistance to eligible clients in the above programs. Ensures employee compliance with program policies and procedures. Performs a variety of corporate functions to ensure the smooth daily operation of the departments, including participating in opening, closing, assisting donors, and participating in special seasonal programs

Essential duties and responsibilities

Plans, directs, coordinates, and monitors the day-to-day operations of the Refugee and Immigration Programs such as family services, outreach, federal emergency management, etc.; supervises and participates in casework performed by program staff and ensures work is in compliance with established policies and procedures as well as local, state, and federal regulations. Ensure the effective provision and delivery of all services through grant management, program planning, compliance with regulatory standards, and best practice standards. assists caseworker(s) in determining the most appropriate approaches or methods in resolving difficult or unusual client cases Liaison to all Federal, State, City grant grantors for purposes of communicating program progress, grant funding, deliverables etc. Scrutinize and comprehend all grant materials to become the Subject Matter Expert on criteria, compliance, policy, and all deliverables. Supervise all departmental staff directly or through others. Ensure staff adhere to program outcomes and requirements set for by the Agency and funding sources. Supervises staff responsible for providing services; instructs and trains employees in the proper methods and procedures for effective case management; monitors work in process and upon completion for compliance with established program policies and procedures; conducts performance evaluations and makes salary and hiring/firing recommendations Routinely educate and update caseworkers about each grant to enhance productivity and build confidence in compliance. Monitor documentation flows for necessary revisions to support streamlining caseworker efforts to capture and enter data, monitor draw downs and all other related program expectations. Provide effective case management services to clients as needed to ensure adequate case management coverage for the department. Ensure cost effective service delivery. Adhere to program standards for each grant or funding source. Recommend and utilize applicable reporting tools that support all required departmental goals and functions. Prepares and maintains statistical records of all services provided by staff; compiles and prepares monthly statistical reports; ensures accuracy and completeness of financial and statistical reports Maintains awareness of local, state, and federal regulations governing program operations and ensures compliance to the same including health, safety, and licensing regulations Devise and implement a departmental training plan that includes general case management as well as grant specific training; schedule and execute ongoing training per department and agency plans. Gain a detailed working knowledge of applicable databases and management tools (e.g., Efforts to Outcomes {ETO}, MIRS, Law Logics, CASAS, Web RS); utilize all available management tools to ensure consistent data integrity, and that the agency and department are consistently meeting stated goals and outcomes. Track, manage, and report quarterly Performance Quality Improvement (PQI) data to support agency accreditation under the Council on Accreditation (COA) standards. Audits case management files to ensure compliance standards. Prepares and maintains various logs, records, statistical reports, etc. reflecting Refugee and Immigration programs. Ensure COA accredited program services are delivered according to COA standards. Establish working relationships with current grant and funding source managers, as well as other potential partners; advocate on behalf of the agency to ensure continued identification and funding for the future needs of the community as it relates to the Agency strategic plan. Maintains grant reports and contract compliance Serves as liaison to other agencies to obtain/coordinate assistance on client’s behalf; builds and maintains professional working relationships with community agencies; participates in partnerships with other agencies to provide to clients a wider range of assistance than CCB resources alone can offer. Keeps current list of resources available to area residents and provides information about how to obtain the services. Encourages staff to utilize, and supplies clients and staff with, notices of relevant community activities, resources, and services. Keep your supervisor informed of progress, problem areas, need for additional resources, successful accomplishment of milestones, and matters that may reflect favorably or unfavorably on the agency. Assist your supervisor in identifying and developing grant applications for additional programs and resources, and for renewal of existing grant funded programs. Work closely with the finance team, grant writer and data specialist to document and articulate cohesive grant materials. Provide case management oversight to clients and caseworkers who meet eligibility requirements.  Validate program assessment tools are being applied to determine client eligibility.  Spot check to ensure client has presented all necessary and proper documentation required for services requested.  Quarterly review case records and service plans to evaluate effectiveness and appropriateness of services delivered, management of funds and for process improvement. Complete corrective action regarding deficiencies on the CRR compliance checklist as needed. Perform other duties as assigned.


Strong typing and computer skills are required, including knowledge of and proficiency with Microsoft Word, Outlook, Excel, and other software programs. Hands on experience working in databases, reporting, analysis, and succinctly articulating results to various audiences. High level of personal initiative and ability to work with minimal oversight. Problem solver and decision maker. Knowledge of Case Management best practices, principles, and regulations. Knowledge of Evidence Based Practices that support effective case management, such as Housing First, Motivational Interviewing, Critical Time Intervention, Trauma Informed Care, and Harm Reduction. Excellent organizational skills and able to perform multiple tasks simultaneously. Effective interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to supervise, manage and lead staff by example effectively and professionally. Ability to build and maintain effective and professional working relationships with clients and community agencies. Ability to effectively plan and implement services in a compassionate way that promotes client self- sufficiency. Ability to interview clients and to obtain pertinent information. Ability to effectively collaborate and build consensus among a team. Ability to report to work on time, follow directions from supervisor and accept constructive feedback. Ability to interact effectively, compassionately, and respectfully with clients, visitors, staff, and board members encompassing all types of behaviors. Ability to remain calm and work in a fast-paced environment. Ability to plan, organize, and prioritize work to accomplish work in compliance with quality standards and deadlines. Ability to act calmly in crisis situations and to resolve conflicts in a constructive and effective manner. Exceptional interpersonal skills and the ability to foster a cooperative work environment. Enthusiasm and the ability to thrive in an atmosphere of constant change. Ability to understand and follow agency policies and procedures. Ability to learn agency specific software. Excellent customer service skills.

Education and Experience

Bachelor’s Degree in Social Science with a major in health or other human services discipline, or another human service field with relevant coursework. Experience in social work settings preferred. Experience with case management and grants. At least 5 years of experience directly related to the duties and responsibilities specified.

Salary/Salary Range


How to Apply


Catholic Charities Jacksonville


Michelle Varnadore | Email