Catholic Charities Jacksonville – Quality Assurance Specialist

Posted Sep 12, 2023 Jacksonville, Florida


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Expires Oct 27, 2023


Catholic Charities Bureau, Inc., Jacksonville Regional Office is seeking a Quality Assurance Specialist. This is a full-time, 40 hours a week, non=exempt position located in Jacksonville, FL. For more than 46 years, Catholic Charities has served the local community with charitable services. Our mission is that Catholic Charities puts faith into action to serve the most vulnerable in our community, advocating for justice, human dignity and quality of life, while reflecting the compassion of God in Christ.

Catholic Charities offers a competitive non-profit compensation package with competitive pay rates and comprehensive benefits; 100% employer paid health insurance, paid time off, sick leave, 12 paid holidays, paid parental leave, life insurance, flexible spending account, short-term disability, long-term disability, supplemental 403B retirement plan, and pension. The hiring range for this position is $17 to $19 an hour. To apply please submit a cover letter, application and resume. Catholic Charities is an EEO and e-verify participating agency.

Job Summary
Responsible for comparison and evaluation of check requests and the reporting of these expenditures as set forth in the requirements outlined by the funds that are utilized. Assures that case files meet standard agency parameters and grant funding guidelines prior to check being issued. Assure the accuracy of check payments and supportive documents including payee, address, and W9 tax information.

Essential duties and responsibilities

Essential Duties and Responsibilities • Reviews check requests for financial assistance to verify all required documents and processes have been completed. • Assure that case files meet standard agency parameters and grant funding guidelines prior to check being issued. • Assure the accuracy of check payments and supportive documents including payee, address, and W9 tax information. • While working closely with case managers, provide appropriate feedback when requests are inaccurate or missing documentation. • Monthly/Weekly reconciliation of spreadsheets to general ledger and ETO to assure accuracy. • Reports required by various grants are a collaboration of effort between the Finance Department and Social Services Department to assure accurate and timely reporting. • Management of funding data that provide current information to the Social Services Department for the proper disbursement of funds, and detailed grant parameters. • Coordinate with the Social Services Department and Finance Department to manage funding expenditures through the Social Services Program. • Assist in preparation of grant reporting and requests for monthly, quarterly and end of year reports. • Report errors and corrections to participating program departments to assure their spreadsheets and/or database programs are reconciled with accounting. • Provide support to the Finance Department for reconciliation of reports as set forth by funding parameters. • Conduct annual specific grant trainings prior to start of a new grant year. • Complete weekly focus review report. • Assist the Finance Department with data entry as needed. • Other duties as assigned. Other Duties and Functions: • Maintain confidentiality of all financial and client records and apply discretion and appropriate security measures in the handling of all confidential information. • Adhere to agency standard of ethical conduct and maintain professional boundaries with staff and clients. • Respect confidentiality within the Agency, at home, in public, in meetings and in consultations with co-workers and outside providers. • Sensitivity to the served population’s cultural and socioeconomic characteristics. • Attend all Agency meetings as required. • Participate in in-service activities, training, continuing education, conferences and workshops for professional development and compliance with grant and Agency policies. • Keep detailed and correct records. • Correctly enter required information in the prescribed databases. • Comply with regulatory, statutory, contractual, grant and Agency standards for timeliness, completeness and accuracy when preparing and maintaining paperwork and required reports. • Comply with Diocesan and Catholic Charities Bureau, Inc. general policies, regulations, and procedures.


Knowledge, Skills and Abilities • Knowledge of non-profit grant management. • Ability to report to work on time, follow directions from supervisor and accept constructive feedback. • Effective interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. • Ability to interact effectively, compassionately, and respectfully with clients, visitors, staff and board members. • Strong typing and computer skills are required, including knowledge of and proficiency with Microsoft Word, Outlook, Excel, and other software programs. • Excellent organizational skills and able to perform multiple tasks simultaneously. • Ability to organize, prioritize and meet deadlines. • High level of personal initiative and ability to work with minimal oversight. • Ability to act calmly in crisis situations and to resolve conflicts in a constructive and effective manner. • Exceptional interpersonal skills and the ability to foster a cooperative work environment. • Enthusiasm and the ability to thrive in an atmosphere of constant change. • Ability to understand and follow agency policies and procedures. • Ability to learn agency specific software. • Excellent customer service skills. Other Requirements • Clear a Level II background screening. • Clear a reference check (professional and personal) • Clear a local background check from the county in which you reside. • Clear a Motor Vehicles Records check. • Provide proof of and maintain a minimum personal auto insurance according to agency standards. • Provide a copy of all certifications prior to your first day of employment. • Clear an E-Verify check. • Valid Florida state driver’s license.

Education and Experience

Required/Preferred Education and Experience • Bachelor’s degree required. • 2 years’ experience with grant funded programs.

Salary/Salary Range

$35,000 to $39,000

How to Apply


Catholic Charities Jacksonville


Danah Gammage | Email