Catholic Charities Jacksonville – SSVF Case Manager

Posted Feb 23, 2023 JACKSONVILLE, Florida


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Expires Mar 31, 2023


Catholic Charities Bureau, Inc., Gainesville Regional Office is seeking a Case Manager for the Supportive Services for Veterans Families (SSVF) program. This is a full-time, non-exempt position located in Jacksonville, FL. The SSVF Case Manager will guide low income veteran families through the housing stability process, connecting them to resources and providing direct assistance as needed, with the goal of stabilizing housing for veteran families who are homeless and those who are in danger of losing their homes. This position provides case management services to Supportive Services for Veterans Families (SSVF) clients in accordance with established guidelines, regulations, policies, and practices. Responsibilities include client interview, intake, and assessment of needs; development and implementation of individualized case plans; incorporation of life skills training including budgeting, housing, employment, legal and more; connection with community resources; and enforcement of program policies. Assess eligibility for financial assistance for persons and families experiencing a recent loss or reduction in income or an increase in expenses and who would benefit from financial assistance per eligibility cycle. Coordinate linkage and referrals for clients in need of services. Monitor’s clients progress in accomplishing service plan goals. Coordinates distribution of funds to individuals and families requiring emergency financial assistance.

Essential duties and responsibilities

Use program assessment tools to determine client eligibility for services and make appointments for financial assistance for qualified clients. Provide case management to clients who meet eligibility requirements. Ensure client has presented all necessary and proper documentation required for services requested. Develop and implement a case management/housing stability service plan with S.M.A.R.T goals for each client and update and monitor progress as needed or required by funding guidelines. Assist clients in setting goals and identifying their immediate needs. Conduct regular meetings with clients. Responsible for monitoring and evaluating client progress in achievement of service plan goals. Assist veterans in the planning of housing attainment and sustainability including housing search, job training, education, budgeting, and money management, increase in household income, and connection to VA and Non-VA benefits. Conduct housing habitability inspections in accordance with SSVF program guidelines and standards Ensure Rent Reasonableness of housing units located and/or paid for by the SSVF program in accordance with the program guidelines and standards. Complete client household recertification for program eligibility every 90 days. Provide ongoing support, crisis intervention and housing stability support, and resource referrals. Coordinate housing, benefits, medical, legal, substance abuse, and/or psychological services as, as needed Coordinates distribution of funds to individuals and families requiring emergency financial assistance by preparing check requests in compliance with grant program and regulatory requirements. Maintains clients’ records by creating case notes, logging events and progress in a timely manner, no later than 24 hours after interaction. Coordinate and collaborate with property owners, mortgagers, utility companies and service agencies in the provisioning of services to prevent eviction or cutoff of utilities for clients who qualify for financial assistance. Enter case activity into Client Track, HMIS and ETO within 24 hours. Assist with food distribution to clients by asking clients about their need for food during their scheduled appointment. Explain the food distribution program available. Provide information, referral, and problem-solving assistance to clients. Distribute client satisfaction and follow-up surveys to Financial Assistance clients, per agency and grant specifications. Utilize Evidence Based Practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, Critical Time Intervention, and Housing First practices. Objectively help clients articulate their thoughts using proven interviewing techniques. Such techniques may include asking open ended questions, asking for clarification and helping a client make connections with information provided and documentation. Exhibit sensitivity to the service population’s cultural and socioeconomic characteristics. Utilize active listening techniques, so clients feel heard and understood. Maintain up to date and accurate cases files and databases, in accordance with HIPAA and confidentiality requirements. Network with other agencies to avoid duplication of services and for referral for services not provided by the Agency. Other duties as assigned.


Knowledge of housing resources. Ability to report to work on time, follow directions from supervisor and accept constructive feedback. Effective interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to interact effectively, compassionately, and respectfully with clients, visitors, staff, and board members. Strong typing and computer skills are required, including knowledge of and proficiency with Microsoft Word, Outlook, Excel, and other software programs. Excellent organizational skills and able to perform multiple tasks simultaneously. Ability to remain calm and work in a fast-paced environment. Ability to organize, prioritize and meet deadlines. High level of personal initiative and ability to work with minimal oversight. Ability to act calmly in crisis situations and to resolve conflicts in a constructive and effective manner. Exceptional interpersonal skills and the ability to foster a cooperative work environment. Enthusiasm and the ability to thrive in an atmosphere of constant change. Ability to understand and follow agency policies and procedures. Ability to learn agency specific software. Excellent customer service skills.

Education and Experience

Bachelor’s Degree in Social Science with a major in health or other human services discipline, or another human service field with relevant coursework. At least 1 year of experience directly related to the duties and responsibilities specified.

Salary/Salary Range

$18.00 to $20.00 an hour

How to Apply


Catholic Charities Jacksonville


Michelle Varnadore | Email