Changing Homelessness-SSVF Eligibility Screening Specialist

Posted Jun 26, 2024 JACKSONVILLE, Florida


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Expires Jul 31, 2024


Under direct supervision, this position receives, coordinates, and distributes referrals for the Supportive Services for Veteran Families program. The position is also responsible for screening candidates for eligibility. The position reports to the SSVF Special Services Team Lead.

Essential duties and responsibilities

Receives and responds to referrals for the SSVF program Screens referrals by phone or in person, sometimes in the field, for eligibility and assigns referrals in coordination with the Director of Veteran Services Tracks all referrals/screenings and communicates outcomes to a referral source Responds to inquiries from clients and the community Completes referrals to other community agencies for ineligible clients Maintains detailed spreadsheets related to client eligibility for reporting purposes. Partners with HUD/VASH program to ensure effective coordination of services which includes providing training and guidance in the referral process and verification of client eligibility Other duties as assigned


Strong interpersonal and communication skills Skill in organizing resources and establishing priorities Working knowledge of community resources Skilled at building trust and rapport with people from diverse backgrounds Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team Knowledge of federal, state, and/or community funding sources and mechanisms Ability to communicate effectively, both orally and in writing Knowledge of grant funding policies and procedures and applicable local, state, federal, and CHI regulations A strong public service orientation to work well with faculty, staff, and other stakeholders Ability to foster a cooperative work environment Skilled in the use of personal computers, including knowledge of Microsoft Office, and ability to learn and correctly enter data into the Homeless Management Information System Ability to work with a diverse team in a fast-paced environment Enthusiasm and the ability to thrive in an atmosphere of constant change Ability to maintain the confidentiality of identifying client information Periods of walking, standing, or sitting in an office or field environment for service provision Limited physical effort required; however, the employee must occasionally lift and/or move up to 15 pounds Ability to operate a motor vehicle

Education and Experience

Associates degree in a related field or equivalent work experience Minimum of 2 years of social services experience preferred Required to clear a federal-level drug screening; possession of a medical marijuana card is not acceptable under federal law A valid driver’s license and clean 3-year driving history  Must have required vehicle insurance within 30 days of onboarding or by the time staff begins driving on behalf of the agency, whichever comes first

Salary/Salary Range

$35,000 - $39,000

How to Apply

Send your cover letter and resume to Please include the job title in the subject line.


Changing Homelessness


Leilani Williams | Email