Changing Homelessness – SSVF Housing Navigator Team Lead

Posted Aug 03, 2022 Jacksonville, Florida


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Expires Aug 17, 2022


The Housing Navigator Team Lead in Jacksonville reports to the SSVF Assistant Director. Primary responsibilities include leadership and management of the Housing Navigator staff in Jacksonville, becoming a subject matter expect of both the SSVF and HUD-VASH Programs, management of staff case load levels, verifying client and vendor-level data are entered into the Homeless Management Information System (HMIS) and Padmission, and provision of support and training to achieve Veteran permanent housing placements. In addition, the Client Services Team Lead will perform Case Manager Duties, as needed, to maintain the level of services needed in the service community. This position will also share in the supervision of staff based out of the Savannah and Palm Coast offices.

Essential duties and responsibilities

• Develop, and continually update, a thorough housing assessment to gauge a Veteran’s housing preferences and needs for future placement • Familiarize self with SSVF and VASH program requirements, including performance of inspections • Organize a consistent workflow in collaboration with both the SSVF and VASH Programs to ensure staff understand their duties or delegated tasks • Develop a comprehensive, innovative approach with Assistant Director and Director of SSVF to identify new landlords/property managers which staff will assist in executing • Verify communication is happening, at a minimum, on a weekly basis with Veterans on staff members’ case loads • Verify staff are inputting client and vendor information into HMIS and Padmission, respectively • Provide updates to relevant stakeholder groups, including the Jacksonville Veteran Leadership Group • Provided training to SSVF Case Managers on housing location best practices, housing inspections, etc. • Investigate tenant/landlord complaints and facilitate conflict resolution between parties involved. • Act as liaison between landlord, client and the SSVF Case Manager/VASH Social Worker, as needed • Assist in the recruitment, onboarding and training of new staff • Monitor staff performance and provide constructive feedback and coaching • Prepare and perform 45-90 day reviews and annual performance appraisals • Follow agency coaching and performance counseling guidelines should disciplinary actions be needed • Communicate information from upper management to employees and vice versa • Ensure adherence to legal and company policies and procedures • Maintain confidentiality of all staff, agency and client information • Maintains safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations. • Develop systems to track client progress from point of entry to exit • Provides quality service by enforcing quality and customer service standards. • Comply with and promote compliance of the SSVF Program Guide and agency policies and procedures • Host and/or participate in weekly case manager meeting • Host case conferencing and perform reviews of client files • Schedule “One on One” meetings with Case Managers to provide individual coaching and development • Ensure recertification of clients in the program • Promote the development of best practice and adherence to housing first • Assist case manager in exit planning for clients • Work directly with clients, when required, to achieve successful outcomes • Act as lead for CARF surveying, SSVF monitoring and all other audits of the program • Perform Case Manager duties, as needed – See Case Manager Job description for details • Other duties as assigned


• Veterans preferred • Past experience working with Veterans preferred • Past experience with homelessness preferred • Previous Case Management experience - Three (3) years of work experience is preferred • Educational background can be diverse; however, a Bachelor's Degree is preferred • Ability to pass a Level 2 - background check and post offer drug screening

Education and Experience

• Passionate about ending homelessness among Veterans in the community • Knowledge of various homeless interventions and Housing First practices • Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team • Working knowledge of community Veteran resources • Skilled at building trust and rapport with people from diverse backgrounds • Knowledge of grant funding policies and procedures and applicable local, state, federal and CHI regulations • A strong public service orientation to work well with staff and other stake holders • Proven experience as supervisor or relevant role • Familiarity with company policies and legal guidelines of the field • Skilled in the use of personal computers, including knowledge of Microsoft Office, and ability to learn and correctly enter data into the Homeless Management Information System • Ability to remain calm in stressful/chaotic situations

Salary/Salary Range



Changing Homelessness


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