Changing Homelessness – SSVF Housing Navigator

Posted Aug 03, 2022 Jacksonville, Florida


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Expires Aug 17, 2022


This Housing Navigator position will be based in the Jacksonville Office and service the following counties: Duval, Clay, Nassau. This position will partner extensively with the SSVF Program and Gainesville Veteran Affairs Medical Clinic (Gainesville VAMC).

Ending Veteran homelessness in the Jacksonville community will require innovative practices and solutions. This new position is responsible for facilitating the rapid housing placement of Veterans experiencing homelessness that are enrolled in both the SSVF and HUD-VASH Programs. The position will function as a dual case manager and housing specialist, working with clients to assess their housing preferences and needs, and connect them with appropriate housing vendors that have been identified. To accomplish these goals, the job functions will include, but not be limited to, conducting housing assessments with clients, transporting clients to housing opportunities, conducting inspections, creating financial assistance requests for placement, identifying new landlords through physical and electronic searches, and attending case conference meetings.

Essential duties and responsibilities

• Works with client, SSVF Case Manager, and/or VASH Social Worker to thoroughly assess Veteran’s housing preferences and needs for future placement • Communicate weekly, at a minimum, with Veteran to ensure Veteran is engaged in housing process • Accompany and/or transport client to housing opportunities • Assist Veteran in applying for and the gathering of documentation for move-in • Proactively seek out new housing opportunities for Veterans experiencing homelessness • Develop and maintain collaborate relationships with landlords and property managers (private, commercial, and non-profit) through regular contact and positive engagement • Ensure vendor and unit-specific information is entered in Padmission • Give regular updates to regular stakeholder groups, including SSVF/Built for Zero meetings and Continuum of Care committee meetings • Research, develop and maintain knowledge of landlord/tenant laws. • Investigate tenant/landlord complaints and facilitate conflict resolution between parties involved. • Act as liaison between landlord, client and the SSVF Case Manager/VASH Social Worker, as needed • Demonstrates a commitment to Housing First and to serve all people with respect and compassion. • Maintains records for any activities performed on a case in the Homeless Management System (HMIS) and other databases for reporting purposes


• Associates degree or equivalent work experience • Successfully pass Level 2 background check and drug screening • Ability to legally operate a motor vehicle

Education and Experience

• Passion for ending Veteran homelessness • Strong interpersonal and written and verbal communication skills • Skill in organizing resources and establishing priorities • Working knowledge of community resources • Skilled at building trust and rapport with people from diverse backgrounds • Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team • Knowledge of federal, state and/or community funding sources and mechanisms • A strong public service orientation to work well with faculty, staff, and other stake holders • Ability to foster a cooperative work environment • Flexibility • Skilled in the use of personal computers, including knowledge of Microsoft Office, and ability to learn and correctly enter data into the Homeless Management Information System • Ability to work with a diverse team in a fast-paced environment • Enthusiasm and the ability to thrive in an atmosphere of constant change • Ability to maintain confidentiality of identifying client information

Salary/Salary Range



Changing Homelessness


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