Changing Homelessness-SSVF Navigator

Posted Jun 26, 2024 JACKSONVILLE, Florida


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Expires Jul 31, 2024


This position is responsible for ensuring eligible Veterans are connected to the Supportive Services for Veteran Families (SSVF) program and other VA, mainstream, and community resources. The SSVF Navigator will assess Veteran families to determine the most appropriate homeless intervention and referrals. The SSVF Navigator will coordinate with the SSVF Eligibility Screening Specialist during the intake process until assignment with an SSVF case manager. The SSVF Navigator will also ensure that Veterans that do not qualify for SSVF are provided alternative services and resources.

Essential duties and responsibilities

Engages and builds rapport with Veteran families experiencing homelessness or at imminent risk of becoming homeless Assesses Veteran families for program eligibility Generates appropriate referrals to the SSVF program & other community resources Coordinates emergency services for literally homeless clients Prepares clients for intake and assists them through the intake process Assists clients in obtaining eligibility documentation, which may require providing needed transportation to obtain the documentation Ensures all eligible Veterans are assigned a case manager within 3 business days of identification Maintains outreach and engagement records on all individuals engaged, referred, and screened in the Homeless Management System (HMIS) and other databases for reporting purposes Enters data into the various databases and systems in a timely manner, i.e. meet the standard of HMIS data entry within 24 hours Transports clients as appropriate for housing search, and access to other community resources such as food banks, clothing banks, employment search, etc. In cooperation with the Systems team, works on identifying clients in the most need and assists in linking with resources including housing Works a flexible schedule in order to meet the needs of the client, agency, and programs within the grant Welcomes visitors to the agency, answers and refers inquiries in person and by telephone Maintains security by following procedures; monitors logbook; issues visitor badges Function as a team member and share in the responsibilities required to maintain operations and serve the mission of the organization. This includes, but is not limited to: Attending events Obtaining training Undertaking research Traveling Other duties, as assigned


Strong interpersonal and written and verbal communication skills Skill in organizing resources and establishing priorities Working knowledge of community resources Skilled at building trust and rapport with people from diverse backgrounds Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team Knowledge of federal, state, and/or community funding sources and mechanisms A strong public service orientation to work well with faculty, staff, and other stakeholders Ability to foster a cooperative work environment Flexibility Skilled in the use of personal computers, including knowledge of Microsoft Office, and the ability to learn and correctly enter data into the Homeless Management Information System Ability to work with a diverse team in a fast-paced environment Enthusiasm and the ability to thrive in an atmosphere of constant change Ability to maintain the confidentiality of identifying client information Periods of walking, standing, or sitting in an office or field environment for service provision Limited physical effort required; however, the employee must occasionally lift and/or move up to 15 pounds Ability to operate a motor vehicle is required

Education and Experience

Associates degree in a related field or equivalent work experience Demonstrated passion for ending homelessness    Successfully pass Level II background check   Required to clear a federal-level drug screening; possession of a medical marijuana card is not acceptable under federal law A valid driver’s license and clean 3-year driving history  Must have required vehicle insurance within 30 days of onboarding 

Salary/Salary Range

$36,000 - $40,000

How to Apply

Send your cover letter and resume to Please make sure to place the job title in the email subject line.


Changing Homelessness


Leilani Williams | Email