The Director of Case Management Organization is responsible for supervising the daily operations of foster care programming, including dependency and family preservation operations. Responsibilities include staff supervision, monitoring service delivery, reporting outcomes, and assisting the VP of Community Programs with ensuring compliance of all internal and external policies and procedures.
Essential duties and responsibilities
Ensures that adequate, competent staff are available at all times to meet client needs. Maintains system for adjusting schedules and/or staff to meet client needs. Follows all program, agency, and contractual guidelines. Monitors performance standards of all staff to assure contract and agency compliance. Evaluates all new employees after 90 days of employment and annually thereafter. Follows agency disciplinary procedures for poor job performance and/or misconduct. Ensures all staff members complete all training requirements. Participates in community awareness activities to develop beneficial partnerships. Ensures that client documentation is accurate and submitted on time to HIM and FSS. Prepares accurate and timely monthly and quarterly reports to Daniel, HIM, and FSS. Monitors program expenses and stays within agency budget. Maintains positive relations with funders, school personnel, partners, and community members. Consistently follows agency guidelines regarding confidentiality of client information. Actively abserves for signs of abuse and takes corrective actions per state guidelines. Consistently treats each client with dignity and care. Models appropriate and professional behavior (i.e., dress, habits, personality, tact, etc.) Relates with clients, parents, peers and the general public in a respectful and professional manner in person and phone interaction. Works effectively as a team member. Displays a willingness to work on varying assignments. Continually displays a positive attitude to the department and the agency. Actively seeks self-improvement opportunities (continuing education, professional development). Provides proper notification for absences and tardiness. Demonstrates a working knowledge of the agency disaster plan. Begins and ends scheduled shifts per assigned schedule. Can adapt to changes in the duties or settings, welcoming new ideas and approaches. Demonstrates ability to work independently and to complete all assigned tasks. Executes sound judgement by effectively analyzing problems, determining appropriate actions and utilizing timely and logical decision making skills. Staff member demonstrates an awareness and understanding of the cultural and socioeconomic characteristics of the client and implements awareness and understanding in the client's treatment. Performs other duties that may be assigned.
Active CWCM Certification required
Education and Experience
BA / BS degree from an accredited college or university 5 + years of experience working with foster care youth and families 2 + years in a supervisory capacity
TBD based upon relevant education and experience