The full-time Communications Specialist will support the work of the CEO, the Vice President of Communications and other Department Directors as specified.
The work for the agency will include, but is not limited to, researching and writing the agency e-newsletter, press releases and other printed materials; and coordinating and communicating agency messages via social media, the agency website and other electronic outlets. A moderate amount of work will include coordinating various tasks as it relates to agency fundraising (i.e. maintaining donor data base information, coordination and implementation of various fundraising events; correspondence and donor follow-up related to donations).
Additionally, the Communications Specialist will work closely with the CEO and ElderSource Leadership Team to support a variety of strategic initiatives, initiate and implement outreach activities, work with the CEO and Vice President of Communications to carry out various fund/friend-raising duties.
The Communications Specialist will ensure that ElderSource is viewed as the primary source, disseminator and conduit of information within its diverse network and constituent base. Critical features of this job are described below in the specific headings. Responsibilities may be subject to change at any time due to reasonable circumstances.
Essential duties and responsibilities
I. Essential Duties and Responsibilities A. Agency Materials. Responsible for researching, writing and coordinating the production of agency materials including but not limited to press releases, the annual report, program brochures and special print projects. B. Social Media and External Communications. Research, write and post agency news, programs and activities on social media. Document events via social media and photos. Media outlets to include regional publications, radio and TV where applicable, ElderSource Facebook page, ElderSource e-newsletter, Twitter, LinkedIn and Instagram. Responsible for inserting new content on the agency website, along with ensuring the website information is updated. C. Outreach. Participate in agency outreach events including health fairs, expos, and food pantry distributions. Become familiar and comfortable with representing ElderSource not only at community events, but at organizational meetings and collaborative meeting opportunities. Seek out, secure and present community presentations to regional groups with the purpose of informing the general public of the agency’s mission and purpose. D. Support the Implementation of Agency Programs’ Communications Plans. Under the supervision of the Vice President of Communications and other Department Directors, coordinate various tasks and strategies that carry-out the mission of the agency, the requirements of grants and other agency initiatives. E. Fundraising and Donor Information Management. Maintain and update the ElderSource donor database. This includes inputting new donor information, regular check-ups of donor information to maintain accuracy and run reports on donor giving. Implement planned donor events. Responsibilities include assistance with creation and distribution of event invitations and social media posts, coordinating event logistics. II. Supervisory Responsibilities None.
III. Competencies To perform the job successfully, this position should demonstrate the following competencies: A. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. B. Creativity and Innovation - displays creativity and innovation in researching, writing and creating materials, activities and strategies that utilize contemporary tools (i.e. social media), executed in a matter that shows creative thinking and resourcefulness. C. Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. D. Customer Service - Responds promptly to customer needs (whether internal or external); solicits customer feedback to improve service; responds to requests for service and assistance; and meets commitments. E. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; Demonstrates group presentation skills; Participates in meetings. Can communicate with a diverse workforce. F. Teamwork - balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. G. Focuses on Employee and Donor Needs - Anticipates, understands and responds to the needs of ElderSource staff and donors so as to meet or exceed their expectations within the organizational parameters. H. Professionalism - approaches others in a tactful manner; reacts well under pressure; Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. I. Quality - demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. IV. Qualifications To perform this job successfully, this person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
V. Education and/or Experience Has a bachelor’s degree in a related field (communications, business, journalism) with at least two years’ experience in marketing and/or communications and project management. Employee is able to demonstrate excellence in organizational and communication skills. It would be advantageous for the Communications Specialist to have had prior responsibilities and familiarity with social media and website platforms and writing for various forms of media – print and electronic.
$38,625.00 to $42,487.50 Annually (Depending on Experience)