To provide case management supportive services to families served by Family Promise of Jacksonville, Inc. at the Family Center.
Essential duties and responsibilities
Clinical/Guest Specific Activities • Engage in necessary case management activities (Including: screening of Guests, intake, family goal and plan development, case plan meetings, review of progress toward goals, assisting guests in applying for benefits, resume assistance, medical/dental needs, school enrollment/issues, transportation issues, bus schedules, etc.) • Make referrals to appropriate resources (childcare, workforce preparation affordable housing, etc.) • Develops relationships within the community as resources for families. • Create forms as needed • Maintain guest demographics - admissions, discharges, days in shelter, etc • Update/Revise guest guidelines as needed • Establish good working relationships with guest adults • Discharge planning for guests (deposits, utilities, furniture, etc.) • Monitor daily activities of guests • Report and document guest-volunteer disputes • Provide follow-up for former guests • Assist with Family Support program, providing case management. Administrative • Answer phones and FPJ door • Ensure office is covered during working hours Family Center • Ensure guest responsibility for day-to-day upkeep and cleanliness of Family Center Miscellaneous • Perform other tasks assigned by the Executive Director
• Valid Florida driver’s license. • A minimum of two years experience with family homelessness in a social service setting.
Education and Experience
Associate of Arts preferred.
Family Promise of Jacksonville