Family Support Services of North Florida – Executive Director of Community Reinvestment

Posted Jul 20, 2021 Jacksonville, Florida

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Expires Aug 19, 2021


This position will be responsible for leading FSS’ family and community strengthening work in order to support families and empower communities pre-crisis, resulting in fewer children and families needing child protection services. The position will work in identified target communities and is expected to work closely with other non-profits, faith-based organizations and residents to create action plans for improving community indicators and creating and overseeing community centers to best serve residents. Community plans must be designed, delivered and driven by the community. The position should have a special interest in building equity and amplifying voices among marginalized communities to advocate for social, economic and racial justice.

Please submit application and resume to:

Essential duties and responsibilities

Assist in locating and designing community resource centers in identified communities to support and strengthen families. This includes developing activities for center(s), recruiting and coordinating volunteers and securing additional funding sources. This position will be responsible for establishing and monitoring policies and procedures for centers to include mechanism to respond to parent and community feedback (complaints/grievances). Engage community residents, families, non-profits and faith-based organizations to determine needs of community on an on-going basis. Coordinate and lead community meetings, focus groups and surveys. Partner with non-profits to leverage funding, services and support for community work. This includes serving on community groups and building and nurturing relationships with other stakeholders. Design family-strengthening activities and trainings for community based upon input from residents. Provide direct supervision of Community Engagement Specialist and Community Leader(s), including effective leadership and direction. This involves setting goals, monitoring, and evaluating staff on an on-going basis. Facilitate Community Task Force to provide opportunities for community to discuss internal operational issues, current events impacting the community, and create/implement community plan. A plan is expected to be developed, along with community members, to improve quality of life and outcomes for residents and overall community. Plan must be monitored regularly and revised as needed to meet outcomes. Record and provide monthly summary of community meetings, focus groups, surveys and monthly activities. Evaluate effectiveness of community work by tracking families served and outcomes of services provided. Outcomes to be established with input from residents. Maintain knowledge of national best practices and research on the prevention of child abuse and neglect, family resource centers and community engagement models. Other duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to: -Create vision, outcomes and goals with communities, including community members in all aspects of planning and program development  Engage individuals from different cultures and socioeconomic backgrounds  Bring different groups together to work on common goals and outcomes  Represent self and the agency in a professional manner  Work independently with little direct supervision  Assess a situation and make appropriate recommendations/decisions  Research, organize and analyze data  Solve problems and to think through critical, time sensitive issues  Work collaboratively with staff at all levels in the organization  Follow through on commitments, projects and responsibilities  Speak effectively before small and large groups  Calculate figures and amounts  Maintain confidential information Knowledge of:  The impact of trauma on individuals, families and communities  Racial inequity and the social determinants of health  Five Protective Factors  Engaging and empowering marginalized communities  Knowledge and proven experience in community-based work Skills:  Strong engagement skills  Strong Written and Verbal Communication  Strong follow-up and follow through  Excellent organizational and time-management skills  Flexibility, ability to prioritize, and experience working on multiple tasks efficiently and effectively  Proficiency in Excel, Microsoft Word and PowerPoint  Excellent individual and group rapport-building and communication skills (written and verbal) in a range of relationships and environments, including with co-workers, colleagues in the field, youth, program participants, parents, health and human services professionals, teachers, school leaders, and other key stakeholders.  Willing to work long hours, evenings and some Saturdays  Ability to work with diverse people, communities, and cultures, with understanding of culturally sensitive practices  Strong interpersonal skills, collaborative attitude and excellent communication  Positive, proactive and personable team player • Clear a Level II background screening. • Clear a reference check (professional and personal). • Clear a local background check from the County in which you reside. • Clear a substance abuse screen. • Provide a copy of all degrees prior to your first day of employment. • Clear a Motor Vehicles Records check and must be insurable under com. • Provide proof of, and maintain a minimum personal auto liability insurance level $100,000/$300,000. • Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit

Education and Experience

Bachelor’s Degree required from an accredited college; Master’s degree preferred. At least four years of working in human services field, preferably within at-risk or marginalized communities. Minimum three years’ experience working in non-profit, faith-based or social service agency. Experience and passion for empowering and transforming communities is required for this position.


Florida Support Services of North Florida