Guest Relations Representative- Museum of Science and History

Description

Essential duties and responsibilities

DUTIES AND RESPONSIBILITIES: Front Desk: (40%) • Greets the guest with a positive attitude, image and briefly orientate visitors to the museum, all public programs, and special events. • Processes admissions and any fees for daily admission, daily programs, memberships, and events through ACME. Cash handling involved. All transactions must be handled accurately and balance to zero at end of shift. • Outlines Museum activities, provides orientation information about the exhibition galleries, traveling exhibitions, public works and provide directional services via wayfinding and MOSH maps (e.g., bathroom, public telephone, taxi, food service, etc.). • Answers the Museum's central telephone lines promptly, answer inquiries courteously, and direct callers to appropriate staff offices and individuals as needed. • Observes individuals entering the Museum entrance and report any irregularities to Facilities. • Actively promotes and sells annual memberships to patrons visiting the museum, answering questions and providing detailed descriptions on benefits of becoming an annual member. • Demonstrate good judgement and problem-solving skills when assisting visitors with issues, which could include but are not limited to, lost, and found items, lost children, and first aid; assist in building evacuations in the event of an emergency. • Proactively engage a diverse audience in educational conversations, related to exhibit spaces, artifacts, and programming • Assist with event set up and break down as needed. • Responds to emergency needs by monitoring status of facilities and taking steps to reduce or eliminate personal risk to visitors, in accordance with Visitor Services training. • Reports all emergency situations to appropriate management staff or authorities. • Assists with clerical duties, which may be performed at the Front Desk for other Museum departments, as assigned from Guest Relations Manager or VP of Visitor Engagement. • Assists in the operation of the Museum Gift store required. Representatives are cross-trained. • Performs other related duties as required. Store: (40%) • Processes all customer transactions as they occur. Ensure that all procedures are quick and accurate. Balance to zero at the completion of each shift; • Initiates and completes sales transactions with visitors. This includes greet each customer, inquiring about their experience. Use of suggestive selling techniques, handling cash, and credit card transactions and thanking the guest for their patronage. • Ensures that the Museum store is neat and orderly at all times; • Becomes familiar with and understand features and benefits of Museum store products in order to sell them and answer customer questions; • Participates in annual physical inventory and routine cycle counts; • Ensures that all displays and supplies are well stocked at all times. Advise Museum Store Manager and Lead Associate when products are running low to ensure that merchandise is reordered in a timely manner; • Restocks any items immediately after school groups or other visitors; • Performs other related duties as required.

Qualifications

QUALIFICATIONS: To be successful, an individual must have competent verbal and written skills. A pleasant disposition and exemplary customer service /hospitality skills to be able to perform each job duty satisfactorily.

Education and Experience

EDUCATION AND EXPERIENCE High school graduation preferred. Experience in customer service and cash handling required. SKILLS AND ABILITIES • Excellent customer service skills • Concierge experience • Familiarity with computer systems and user software. Mainly Apple products. • Point-of-sale / Cash register expertise • Cash handling expertise • Strong communication skills; verbal and written • Solid organizational and problem-solving skills • Must be able to stand for extended periods • Ability to work as a team player TIME COMMITMENTS: Schedules vary based on the needs of the Museum. Typically this position will be scheduled between 15-24 hours which may include normal business hours as well as after hour special events and functions.

Salary/Salary Range

$15/hr

How to Apply

https://www.formstack.com/forms/?942330-e5K1CIjtzZ