Health Planning Council of Northeast Florida – Marketplace Navigator

Posted Aug 05, 2022 Jacksonville, Florida

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Expires Sep 30, 2022


The Health Planning Council of Northeast Florida has an opportunity for a part-time Marketplace Navigator position up to 29 hours per week to cover a 7-county area including Baker, Clay, Duval, Flagler, Nassau, St. Johns, and Volusia counties. Candidates for this position will educate and assist individuals and families in understanding their insurance options as available through the Health Insurance Marketplace―part of the Affordable Care Act―and provide assistance in completing the application process, enrolling, and post enrollment assistance.

The Health Planning Council of Northeast Florida, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Essential duties and responsibilities

• Explain the Health Insurance Marketplace application process, program requirements, and timelines to interested consumers, accurately and in understandable terms • Interview individual consumers to obtain information needed to apply for insurance and potential payment assistance programs • Facilitate computer-based application and enrollment into Marketplace insurance plans • Provide post enrollment assistance • Assist and ensure proper set-up and breakdown of enrollment events at assigned community sites • Ensure proper documentation and data collection as needed for program reporting and tracking • Responsible for maintaining program supplies and equipment provided • Other duties as assigned


• Must have reliable transportation, be licensed and insured • Ability to work in diverse settings in the community • Ability to work flexible hours, including nights and weekends • Computer skills – intermediate level or above required; ability to efficiently navigate the Internet, Marketplace website, and input data into applicable computer systems; familiarity with Microsoft Access, Word, Excel and Outlook • Cellular phone competency • Must be a self-starter and work with limited supervision • Ability to plan, organize and coordinate work assignments • Ability to interact and communicate effectively and appropriately with both peers and professionals, as well as consumers (individuals and families) • Reading, writing, and basic math skills are required • Basic knowledge of health Insurance with ability to explain in an understandable manner; basic knowledge of information about the Marketplace and available coverage options • Knowledge of public assistance programs, ability to conduct fact-finding interviews, and ability to provide information concerning eligibility for public assistance programs • Basic knowledge of income tax terminology • Must pass background check and fingerprint screening as required for Navigators

Education and Experience

• Minimum completion of high school required; related college and/or experience in medical and/or social services is preferred • Bilingual skills are a plus (English/Spanish, English/Creole, English/Russian or American Sign Language) • Must complete a required 20+ hour online training course and pass a final exam for Federal certification prior to assuming Navigator duties

Salary/Salary Range

$20 per hour


Health Planning Council of Northeast Florida


Cary Quinones | Email