IDEA Public Schools Jacksonville – Receptionist

Posted Jan 13, 2022 Jacksonville, Florida


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Expires Feb 27, 2022


The mission for the Year 0 Receptionist is to collect 100% of applications by Lottery and achieve 100% Projected Enrollment while onboarding 100% of new families and ensuring the campus is safe and operational before the start of school.

Essential duties and responsibilities

What You’ll Do – Accountabilities: 100% of Applications collected by lottery (3:1 ratio for OGL) • Achieves 100% Projected Enrollment by the first day of school • Executes student recruitment efforts that target families with school-aged children within the 3-mile radius immediately surrounding their school • Ensures all new families are effectively on-boarded beginning with Welcome to IDEA and throughout their first year • Builds relationships with business partners and secures community assets • Hosts information sessions for interested families and new applicants 100% Projected Enrollment for Academy and College Prep by first day of school (FDOS) • Enrollment goal is consistently hit every week after the first week of school • Maintain copies of forms, event information, and answers to frequently asked questions for the campus site and IDEA Public Schools • Organizes essential forms and documents for families including FARM applications, uniform guide, applications, etc. in a binder, portfolio, etc. • Copies materials to ensure there is always a supply of all documents at hand • Communicates effectively with campus lead team and campus ops team to ensure all documents for activities, events, etc. are current 90% New Family Persistence (Lottery to FDOS) • Supports efforts to create an environment where students learn, thrive, and have fun (school culture, praise and recognition, in and out of school events calendar, etc.) • Monitors and reviews with APO, parent and student feedback, particularly as it relates to non-instructional services and support • Onboards new families from the time a parent applies come to IDEA through their first year in our schools • Answers phone calls by providing general information and/or connecting call to appropriate staff • Maintains familiarity with various roles and duties of staff to direct inquiries appropriately • Manages list of phone extensions and ensure list remains updated Campus safe and operational one week before First Day of School (FDOS) • Ensures 100% of staff have school ID by FDOS or within 2 work days of starting • Sets up Raptor system and ensures it is in working order • Reviews required documents for new staff members to complete and submit I-9, Part 2 and notarizes their SB7 form (Texas only) • Achieves a 3.5 average score on parent BOY survey • Serves as a liaison between parents, students, and staff • Exemplifies IDEA core values and exemplary customer service skills • Provides lead team support as needed


We look for Team and Family who embody the following values and characteristics: • Believes and is committed to our mission and being an agent of change: that all students are capable of getting to and through college • Has demonstrated effective outcomes and results, and wants to be held accountable for them • Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly • Works with urgency and purpose to drive student outcomes • Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change • Seeks and responds well to feedback, which is shared often and freely across all levels of the organization • Works through silos and forges strong cross-departmental relationships in order to achieve outcomes • We believe in education as a profession and hold ourselves to high level of conduct, professionalism and behaviors as models for our colleagues and students

Education and Experience

• Education: HS diploma or GED required • Experience: At least 1 year of experience with customer service and/or receptionist duties Other Benefits: We offer a comprehensive benefits plan, covering the majority of the employee premium for the base medical plan and subsidizing the majority of costs for a spouse/domestic partner and children. Other benefits include dental and vision plans, disability, life insurance, parenting benefits, flexible spending account options, generous vacation time, com‐muter benefits, referral bonuses, professional development, and a 403(b) plan. We also offer an inclusive environment where staff are encouraged to bring their whole selves to work every day. IDEA may offer a relocation stipend to defray the cost of moving for this role, if applicable.

Salary/Salary Range

Compensation for this role is set at an hourly rate ranging between $15.50 for 0 years of experience and 18.99 more than 2 Years of Direct Experience


IDEA Public Schools Jacksonville


Armando Villarreal | Email