Mission House – Crisis Care Case Manager

Posted May 09, 2023 Jacksonville Beach, Florida


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Expires Aug 01, 2023


The Crisis Care Case Manager (CM) works on-site, providing crisis case management to individuals who are literally homeless in the Jacksonville Beaches area. The Case Manager provides ongoing case management, crisis intervention, and resources and referrals, while maintaining complete and accurate client records supportive of the mission and vision of Mission House.

The Crisis Care CM is aware of emotional and practical needs of clients and staff members in all interactions, offering positive and constructive feedback regarding quality of work and effort of clients and coworkers. The employee adjusts priorities and schedules to meet specific client, program, and agency needs. All universal precautions and infection control techniques are followed, and employee reports and/or corrects any safety, cleanliness and comfort issues of clients, staff or volunteers. The employee understands and demonstrates their own role in facility safety plans and procedures for emergencies.

Essential duties and responsibilities

• Conduct new client intakes to assess needs, identify immediate barriers and provide necessary services, referrals and resources, as needed. • Meet with enrolled clients daily during Mission House walk-in hours to provide case management such as, but not limited to, assisting clients in obtaining IDs, birth certificates, bus passes, providing budgeting assistance, connection to resources, to facilitate housing, employment or otherwise provide immediate needs assistance. • Utilize and submit CoC/Mission House forms and documentation to obtain financial assistance for clients. • Have knowledge of and utilize Evidence-Based Practices in service delivery, such as intensive case management, Motivational Interviewing, Harm Reduction, Critical Time Intervention, and Housing First. • Enter complete case notes and services in ClientTrack Homeless Management Information System (HMIS) and utilize Mission House forms for submission to Program Director to complete monthly reports. • Utilize and submit appropriate forms and documentation to report on all activities. • Maintain confidentiality of all staff, clients, patients, volunteers, donors, and their information. • Collaborate with Mission House Crisis Care team, other Mission House programs, and partner agencies, as needed, to ensure client needs are met and mission is achieved. • Participate in conferences, workshops, special projects and staff meetings, as assigned. • Represent Mission House professionally and assist during Mission House events, as directed. • Adhere to uniform or business casual dress code. • Perform all other duties, as assigned, to meet organizational goals.


• Proficient in computer use, and Microsoft Office suite. • Strong organizational skills that reflect ability to perform and prioritize multiple tasks with attention to detail. • Ability to build consensus and resolve conflict; manage and de-escalate crisis situations; exhibits willingness and ability to have respectful difficult conversations. • Strong interpersonal skills and the ability to build relationships with varied stakeholders, including staff, clients, and volunteers. • Ability to listen and accept feedback constructively. • Exhibit and uphold ethical standards. • Exceptional communication ability, both written and oral. • Possess valid identification. • Possess acceptable annual Motor Vehicle Record check. • Must adhere to required insurance coverage levels (Bodily Injury & Property Damage Liability: $100,000 each person; $100,000 each accident), if driving a personal vehicle for work-related purposes. • Must pass a Level II background check. • Prolonged periods sitting at a desk and working on a computer. • Must be able to lift up to 15 pounds at times. • Must be able to navigate various departments of the organization’s physical premises.

Education and Experience

• Bachelor’s Degree in a helping profession preferred; at least two years of direct service work experience with vulnerable populations required. • Must have knowledge of basic case management principles and best practices, including ethics, and boundaries. • Must have knowledge of community resources and substance abuse/mental health issues, interventions and treatment-planning.

Salary/Salary Range

$39,000.00 annually

How to Apply

Submit application and resume via https://www.missionhousejax.org/career-opportunities


Mission House



Vontelle Knight | Email