A dynamic and growing mental health support organization, the National Alliance on Mental Illness (NAMI), serving Duval and Clay Counties, is seeking a skilled Family Navigator in a full-time position (40 hours/week) in a non-clinical mental health setting. Utilizing personal experience, the Family Navigator will provide peer support for families and caregivers navigating social service systems. The Family Navigator will report to the Executive Director and is responsible for the day-to-day operation of NAMI program and volunteer management, our mental health Helpline, and community outreach for family programs.
Essential duties and responsibilities
RESPONSIBILITIES: Program Management • Plan, coordinate, promote and enhance the quality of existing NAMI programs, including Family to Family, Family Support Group, Ending the Silence, and other identified NAMI programs • Manage the mental health Helpline by answering inquiries, researching mental health resources, maintaining the directory and FAQs, and engaging and managing Helpline volunteers • Provide peer support, build and strengthen family involvement, and provide tools to understand mental and behavioral health services • Support and answer individual’s questions and assist in the resolution of concerns and critical situations • Assist families in navigating identified resources, services and systems • Ensure NAMI standards and program requirements are met • Coordinate instructor trainings and provide technical assistance • Provide support and technical assistance to those implementing education programs and attending programs • Oversee distribution of program materials required by program leaders and participants • Assist with management and development of meeting spaces for programs • Be willing to train as a support group facilitator, education program leader, and become a state trainer for those programs • Work closely with the Program and Volunteer Coordinator • Work with the Executive Director and Board of Directors to provide strategic direction and policies for both long-term and short-term program planning • Adhere to privacy policies and demonstrate strict confidentiality regarding member or staff information • Other work as appropriate to promote and strengthen NAMI Jacksonville’s work and leadership role in the mental health and wellness community Volunteer Management • Volunteer development including recruitment, interviewing, and training program volunteers as program leaders • Coordinate annual Volunteer Orientation meeting and Volunteer Appreciation event Communication and Outreach • Assist with communications to ensure program-related materials and other communications are prepared and distributed and market programs through social media, internet sites, community organizations, and other means • Build relationships with families and professionals by concentrating efforts of agencies that specialize in family involvement and engagement • Create, update, manage, and distribute outreach and publicity material • Serve as a community liaison for NAMI for outreach opportunities, program development and implementation • Serve as a liaison for community partners hosting meeting space • Serves as a representative and speak at outreach events, health fairs, radio, and TV shows • Provide community presentations and attend NAMI community meetings to inform and to promote NAMI • Assist in planning and implementation efforts for community events, including NAMIWalks Data and Reporting • Track and record outcomes data through pre-tests, post-tests, and detailed evaluations • Review and record program evaluations and produce monthly data reports • Implement record-keeping procedures to monitor attendance and waitlists, reports for grants and contract compliance • Gather and collect data from volunteers from programs • Maintain NAMI Jacksonville program database for volunteers, program tracking, and program leaders and data in NAMI’s systems • Assist with grant proposals for educational programs and support services as requested by Executive Director • Assist with developing budget as it pertains to programs Meetings • Attend Community Meetings and Yearly General Membership Meeting • Attend Yearly Board of Directors Retreat • Maintain regular meetings with Executive Director • Attend bi-monthly State program coordinator calls
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: • Provide leadership in growing and sustaining a non-profit organization • Time management skills and ability to maintain professionalism under pressure and adapt to changing situations and manage multiple priorities • Understanding of and sensitivity to the issues faced by individuals and families impacted by mental illness • Excellent verbal and written communication skills to establish and maintain strong working relationships with culturally diverse volunteers and members, their families, and caregivers as well as a wide range of community agencies and organizations • Ability to maintain timely record keeping and report writing • Ability to respond to requests by phone and email in a respectful and friendly manner • Represent NAMI well at provider and community venues • Computer literacy: ability to work with Microsoft Outlook, Word, Excel, PowerPoint and maintain Databases, and to organize shared files with Microsoft 365 and Teams; have access to a private, secure and stable internet connection • Maintain acceptable level of contact handling and customer service performance with a non-judgmental attitude, displaying sensitivity to all cultural backgrounds and using principles of active listening • Willingness to travel throughout Duval & Clay Counties, requiring use of a personal vehicle • Ability to walk, bend, sit, talk, hear, repetitive motion of wrist, hands and/or fingers, lifting 25 pounds, kneel, stoop, reach, push and pull
Education and Experience
REQUIRED EDUCATION AND EXPERIENCE: • Bachelor’s degree from an accredited educational institution or equivalent combination of education, training, and experience • Experience in adult learning, curriculum implementation and/or education preferred • Experience and knowledge, personal or professional, about working with individuals and families affected by mental illness • Willingness to work evenings and weekends on occasion
Full Time, 40 hours/week, $35,000 annual salary. Benefits not provided.