NAMI Jacksonville – Youth Program Coordinator

Posted Feb 16, 2023 Jacksonville, Florida


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Expires Mar 31, 2023


A dynamic and growing mental health support organization, the National Alliance on Mental Illness (NAMI), serving Northeast Florida, is seeking a skilled Youth Program Coordinator in a full-time position (40 hours/week) in a non-clinical mental health setting. The Youth Program Coordinator will report to the Executive Director and will oversee the recruitment and training of volunteer facilitators and teachers of NAMI programs. Utilizing personal experience, the Youth Program Coordinator is responsible for the day-to-day operation of NAMI program management, volunteer program leaders, and community outreach.
The Youth Program Coordinator provides non-clinical, evidence-based peer-support services to youth and young adults under the age of 25, enrolled in the Family Navigation program and outreach programs for youth and young adults up to the age of 30. The tasks of the youth peer support specialist are designed to assist youth and young adults in regaining control over their lives through offering support, mentoring, coaching, engaging in various healthy social opportunities, and empowering individual recovery planning and wellness self-management.

Essential duties and responsibilities

PROGRAM MANAGEMENT Plan, coordinate, promote and enhance the quality of existing NAMI programs, including Family to Family, Peer to Peer, Basics, Connections, Family Support Group, and Ending the Silence Assist in implementation for additional youth mental health awareness programs and local initiatives in Northeast Florida, most importantly NAMI’s Ending the Silence Facilitate young adult (18-30) support groups utilizing the NAMI Connections Recovery Support Group model Ensure NAMI standards and program requirements are met Coordinate instructor trainings and provide technical assistance Provide support and technical assistance to those implementing the education programs and attending programs Attend virtual bi-monthly State program coordinator calls Oversee distribution of program materials required by program leaders and participants Assist with management and development of meeting spaces for programs Be willing to train as a support group facilitator, education program leader, and become a state trainer for those programs Works with the Executive Director and Board of Directors to provide strategic direction and policies for both long-term and short-term program planning Adhere to privacy policies and demonstrate strict confidentiality regarding member or staff information Other work as appropriate to promote and strengthen NAMI Jacksonville’s work and leadership role in the mental health and wellness community VOLUNTEER MANAGEMENT Volunteer development including recruitment, interviewing, and training of program volunteers as program leaders Coordinate annual Volunteer Orientation meeting and Volunteer Appreciation event Communication and Outreach MENTOR AND ROLE MODEL Convey hope to peers about their own recovery Demonstrate healthy behaviors that are expected of a person in recovery Promote social learning through shared experiences Encourage peers to develop independent behavior that is based on choice rather than compliance Recognize when to share experiences and when to listen Role model self-care and positive self-talk Describe personal recovery practices and help peers to discover recovery practices Assist peers to establish/reestablish and maintain healthy interpersonal relationships with people such as: family members, significant others, friends, and/or family members of choice Encourage the exploration and pursuit of community roles Help peers to find and use traditional and non-traditional health services and supports, as well as community and social support networks Help peers to develop self-advocacy skills COMMUNICATION AND OUTREACH Develop and lead youth programing to enhance awareness while offering activities to promote youth engagement Promote and recruit youth and young adults (14-29) participation in NAMI youth and young adult activities Attend community partner meetings to learn about community resources, services, and share NAMI youth program information Assist Program Manager with social media efforts and marketing for youth programs Create, update, manage, and distribute outreach and publicity material Serve as a community liaison for NAMI for outreach opportunities, program development and implementation Serve as a liaison for community partners hosting meeting space Serves as a representative and speaks at outreach events, health fairs, radio, and TV shows Provide community presentations and attend NAMI community meetings to inform and to promote NAMI programs Assist in planning and implementation efforts for community events, including NAMIWalks DATA AND REPORTING Track and record outcomes data through pre-tests, post-tests, and detailed evaluations Review and record program evaluations and produce monthly data reports Implement record-keeping procedures to monitor attendance and waitlists, reports for grants and contract compliance Gather and collect data from volunteers from programs Maintain NAMI Jacksonville program database for volunteers, program tracking, and program leaders and data in NAMI’s systems Assist with grant proposals for educational programs and support services as requested by Executive Director Assist with developing budget as it pertains to programs MEETINGS Attend Community Meetings and Yearly General Membership Meeting Attend Yearly Board of Directors Retreat Maintain regular meetings with Executive Director


REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Provide leadership in growing and sustaining a non-profit organization Time management skills and ability to maintain professionalism under pressure and adapt to changing situations and manage multiple priorities Understanding of and sensitivity to the issues faced by individuals and families impacted by mental illness Excellent verbal and written communication skills to establish and maintain strong working relationships with culturally diverse volunteers and members, their families, and caregivers as well as a wide range of community agencies and organizations Ability to maintain timely record keeping and report writing Ability to respond to requests by phone and email in a respectful and friendly manner Represent NAMI well at provider and community venues Computer literacy: ability to work with Microsoft Outlook, Word, Excel, PowerPoint and maintain Databases, and to organize shared files with Microsoft 365 and Teams; have access to a private, secure and stable internet connection Maintain acceptable level of contact handling and customer service performance with a non-judgmental attitude, displaying sensitivity to all cultural backgrounds and using principles of active listening Willingness to travel throughout Northeast Florida, requiring use of a personal vehicle Ability to walk, bend, sit, talk, hear, repetitive motion of wrist, hands and/or fingers, lifting 25 pounds, kneel, stoop, reach, push and pull

Education and Experience

REQUIRED EDUCATION AND EXPERIENCE Bachelor’s degree from an accredited educational institution or equivalent combination of education, training, and experience Experience in adult learning, curriculum implementation and/or education preferred Experience and knowledge, personal or professional, about working with individuals and families affected by mental illness Willingness to work evenings and weekends on occasion

Salary/Salary Range

$35,578.00 Per Year

How to Apply


NAMI Jacksonville


Beata Hunter | Email