Northeast Florida Area Agency on Aging D/B/A ElderSource – Business Development Manager

Summary
The Business Development Manager will be a pivotal role on the full leadership team at ElderSource, leading many of the organization’s business development efforts and creating meaningful opportunities to provide services and engage the greater community. The position is responsible for the planning, development and execution of a robust partnership strategy and implementation of an ambitious business development program to generate new revenue for the organization. The Business Development Manager will work collaboratively with internal and external partners who strive to improve the lives of older adults and adults living with disabilities through meaningful investments of their time and financial resources.

Critical features of this job are described under the headings below. They may be subject to change at any time due to reasonable accommodation or other reasons.

I. Essential Duties and Responsibilities include the following. Other duties may be assigned.
A. Business Development
• Work closely with the COO and organizational leadership to understand the vision and strategic priorities of ElderSource and align business development priorities to support them.
• Create and implement business development opportunities and other partnering strategies to accomplish individual and organizational financial goals.
• With the CEO, COO, and CFO, develop a comprehensive, data-driven annual plan that includes key partnership and business development strategies, competition identification, objectives for program staff, new programs, and measurable success metrics.
• Identify and develop new partnerships through research, identification, cultivation, and solicitation.
• Successfully implement business development strategies that outlines progressive engagement strategies and key performance metrics for new services, programs, and revenue generation.
• Work with CFO to determine costs and optimal price points for programs
• Identify existing and new programming and business development opportunities and activities that support revenue generation goals.

• With the Marketing and Communications Team, build an annual communications strategy that supports partnership, revenue generation, and the development of new and existing programs and services.
• Build and manage strategic partnerships and relationships with partner organizations.
• Create quality standards and requirements for new and existing programs and services.
• Develop systems to ensure consistent, high-quality program management.
• Review and evaluate program and service quality outcomes and financial maximization targets.
• Be knowledgeable about Medicaid, Medicare, and other funding sources.
• Establish relationships with health plans, hospitals, and other potential funding sources.
• Provide leadership in the implementation of new and ongoing programmatic excellence and quality service delivery.
• Recommend and implement timelines and resources to achieve program goals and financial targets.
• Represent the organization at various functions and public/private meetings.
B. Program Management
• Organize programs and activities in accordance with the mission and goals of the organization and its funding entity.
• Develop new programs to support the strategic direction of the organization.
• Participate in developing a budget and operating plan for the program.
• Develop an evaluation method to assess program strengths and identify areas for improvement.
• Create program funding proposals to guarantee uninterrupted delivery of services.
• Manage a team with a diverse array of talents and responsibilities.
• Ensure goals are met in areas including customer satisfaction, safety, quality, and team member performance.
• Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
• Produce accurate and timely reporting of program status throughout its life cycle.
• Analyze program risks.
C. Other Duties as Assigned

This job description reflects management\\\\\\\’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

II. Supervisory Responsibilities
A. Directly supervises Special Coordinators, program staff, and interns responsible for serving the need of older adults and adults living with disabilities. Build and sustain meaningful relationships, enhance the organization’s overall brand and create a culture of collaboration among funding partners and donors that span its seven-county geographical service area.

B. Carries out supervisory responsibilities in accordance with the organization\\\\\\\’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

III. Competency
A. To perform the job successfully, this position should demonstrate the following competencies:
B. Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
C. Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service. Responds to requests for service and assistance; Meets commitments.
D. Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others\\\\\\\’ ideas and tries new things.
E. Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Communicate with a diverse workforce.
F. Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
G. Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others\\\\\\\’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone\\\\\\\’s efforts to succeed.
H. Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates\\\\\\\’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates\\\\\\\’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
I. Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
J. Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

IV. Qualifications
To perform this job successfully, this position must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

V. Education and/or Experience
A Bachelor’s degree in business, management, or a related field is required. Two to five years (preferred) of success in building, leading and growing

programs of comparable size. A Master’s degree in business, management, or related field is preferred. High-level proficiency in Microsoft Office software, fundraising databases, and internet research.

VI. Other Skills and Abilities
Knowledge of Federal and Grant management process Knowledge of various social programs for the elderly.