Ronald McDonald House Charities of Jacksonville – Family Services Associate

Posted Nov 02, 2022 Jacksonville, Florida

Categories ,

Inquire Now

Expires Dec 30, 2022


The Ronald McDonald House Family Services Associate is the first contact at the house for families whose children are undergoing medical treatment. They will provide shift support in Family and Program Services while promoting a safe & healing environment for our guest families.

Essential duties and responsibilities

• Be a professional and supportive point of contact for guest families. Work with guest families to identify and fulfill needs. • Take appropriate referrals, check families in and out, collect donation fees. • Maintain and be accountable for the overall management of the House, in the absence of the Family Services Managers, during assigned shift. • Demonstrate good decision-making and critical thinking skills in accordance with House policies and procedures. • Effectively delegate duties and immediate needs during the shift to staff and volunteers. • Enforce the policy and procedures of the House in a consistent and caring manner to ensure safety of guest families. • Report and record needed repairs, maintenance or safety concerns to Facility Manager or other appropriate management staff. • Provide transportation in the House van for families as needed. • Oversee family activities, volunteers, or volunteer projects. • Handle emergencies in an appropriate manner and in accordance with House policies and procedures. Complete Incident Report. Report event to appropriate management when warranted. • Complete other responsibilities as identified.


• The ideal candidate will demonstrate empathy, leadership skills, management experience, and good organizational and people skills. • Must be able to work effectively with guest families in crisis, in a communal setting with minimal supervision. • Must be 25 years or older. • Must maintain a safe driving record with inclusion on the RMHJAX vehicle insurance policy • Must have a clean background and drug test. • Must be a good team member, effectively supervise volunteers, and demonstrate good judgment. • Must have working knowledge of a computer. • Can organize and prioritize multiple and diverse tasks concurrently.


Ronald McDonald House Charities of Jacksonville


Martha Melendez | Email