Sulzbacher – Behavioral Health Advocate – MHOP (5 Positions)

Posted Aug 22, 2022 Jacksonville, Florida


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Expires Nov 30, 2022


Job Title: Behavioral Health Advocate
Department: Behavioral Health/Mental Health Offenders Program
Reports To: Program Manager
FLSA Status: Exempt.
Hours: Full Time

COVID -19 Vaccination Policy : As a condition of employment, Sulzbacher requires all new hires to report and provide proof of COVID-19 vaccination prior to their initial start date.

The role of the Behavioral Health Advocate is to work in partnership with the Mental Health Offenders Program (MHOP) in order to assure measurable positive outcomes for participants in MHOP who are living at Sulzbacher. As the day to day contact, the Behavioral Health Advocate encourages clients to follow their treatment plan and acts as an on-going support system for these clients in a recovery oriented, trauma informed manner. The Behavioral Health Advocate ensures that the client has all supplies and resources they require and is there to answer questions and intervene when issues arise, as well as prompts for activities of daily living. The Behavioral Health Advocate also performs routine tasks such as serving meals, issuing supplies and working with the Facility Operations Manager to maintain safety and security of the facility. The Behavioral Health Advocate attends weekly interdisciplinary staffing meetings and works in conjunction with the rest of the MHOP team to supply input for these meetings. The Behavioral Health Advocate will communicate on a daily basis either in person or via e-mail (dependent on shift). This position requires a mature and professional individual with excellent interpersonal skills, highly developed customer service skills and the ability to deal with individuals in a crisis situation. The Behavioral Health Advocate interacts with clients in a supportive way that fosters both mental and physical health, mutual respect, clear communication and always with the goal in mind for a successful program completion at the Sulzbacher Center.

Supervisory Responsibilities

Essential duties and responsibilities

Works in conjunction with rest of the MHOP team to ensure clients are following their treatment plan Works on a daily basis with clients to ensure that they have all necessary supplies and resources needed Attends and participates in inter-disciplinary meetings to staff clients and provides input Intervenes when issues arise concerning clients Communicates daily with the rest of the MHOP team to give updates on the clients’ progress Works in cooperation with the Case Manager to handle client mail, appointments, etc. Works collaboratively with other members of the team to plan training, educational and recreational activities for the clients Works with the Facility Operations Manager to ensure the safety and security of the facility and all staff and clients Intake new guests into the MHOP living area and orient them to the Center and its services Coordinate the placement of the clients at the facility, including issuing linens, lockers, beds, toiletries and other essential supplies Coordinate and monitor the guests in their assigned chores as well as volunteer work Maintain the Guest Intake Program and ensure its accuracy on a daily basis Working in conjunction with the MHOP team, educate assigned clients about obtaining the services provided by the center and surrounding agencies Oversee and assist in the serving of meals Maintain a high level of communication inter- and intra-departmentally through the voicemail system, team, department, and all-staff meetings Acts as an ambassador to all visitors Represent the Center to the public, our guests and volunteers in a positive, customer-service oriented way through the staffing of the front and Pavilion desks All other duties as assigned. Resident, Guest and Internal Customer Focus The Behavioral Health Advocate is sensitive to emotional, spiritual and practical needs of clients, families, guests and staff members in all interactions. Provides positive feedback and comments about the quality of work and effort that have been offered by clients, families and coworkers. Adjusts priorities and schedules to meet specific customer needs. Reports and/or corrects problems related to safety, cleanliness and comfort of client and work areas. Universal Precautions and Infection Control techniques are followed. Understands own role facility safety plans and procedures related to fire, weather and other disasters is demonstrated. Always strives to ensure best possible outcome for each client.


Maturity and professionalism as expressed through excellent interpersonal and customer service skills High school diploma or equivalent required, A.A. degree preferred

Education and Experience

Mental Health, Security or Medical background a plus Valid Florida driver’s license and good driving record If driving a company vehicle on work-related business, must be 21 years of age and will require an acceptable annual Motor Vehicle Record check Ability to pass a Level II Background Screening CPR Certification within 90 days of hire Ability to establish cooperative and respectful working relationships with clients, co-workers, volunteers and visitors to the center Supports and clearly communicates the mission statement of the center Physical/Mental Demands and Working Conditions Physically able to work in a fast-paced multi-tasked environment Able to work various shifts including nights and weekends to serve the needs of the shelter.




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