Job Title: Case Manager (Women and Families’ Team)
Department: Human Services
Reports To: Shelter Director
FLSA Status: Exempt
Hours: Full Time
COVID -19 Vaccination Policy : As a condition of employment, Sulzbacher requires all new hires to report and provide proof of COVID-19 vaccination prior to their initial start date.
The role of the Case Manager is to promote the client’s achievement of self-sufficiency by providing concrete pathways that will assist them in reaching their housing, medical, and financial outcomes. In addition, the Case Manager addresses individual needs for transportation, employment, medical/mental health issues, and assists clients through the application process for available resources. The Case Manager works cooperatively with other community agencies to find additional resources for their clients and serves as an advocate against systemic barriers to homelessness. As the clients’ most personal and direct staff contact, the Case Manager interacts with clients in a way that fosters health, mutual respect, clear communication, and positive self-regard.
This job has no supervisory responsibilities.
Essential duties and responsibilities
Works as a team with the Women and Families’ Team, the Children’s Program Staff, other Case Managers, Team Advocates, the Intake Coordinator, Housing Services, and Health Services to assess the individual’s or family’s system of care in terms of their ability to provide for their own needs and the needs of their children. Increases clients’ awareness of available community and on-site services applicable to individual needs, and assist them in accessing those resources in a way which encourages personal responsibility and self-sufficiency. Develops client critical pathway plans and document progress of each client in a confidential manner. Develops partnerships and networks with community agencies that best serve the general and specific needs of homeless clients. Participates in the supervision of student interns. Maintains all charts and records according to established standards. Participates in staff meetings, in-service training, and workshops as deemed appropriate by the Shelter Service Administrator. Represents the Center to the community from time to time as instructed by the Shelter Service Administrator. Participates in the departmental and center quality improvement efforts and be accountable and responsible for monitoring and assessing individual and departmental performance. Works on a daily basis with these assigned residents to ensure that they have all necessary supplies and resources needed. Intervenes when issues arise concerning the assigned residents. Works collaboratively with other members of the team to plan trainings and educational and recreational activities for the residents. Coordinates the placement of the residents at the facility, including issuing linens, lockers, beds, toiletries, and other essential supplies. Maintains the Guest Intake Program and ensures its accuracy on a daily basis. Maintains a high level of communication inter- and intra-departmentally through the voicemail system, team, department, and all-staff meetings. Acts as an ambassador to all visitors. Represents the Center in the public, our guests and volunteers in a positive, customer-service oriented way through the staffing of the front and pavilion desks. All other duties as assigned. Resident, Guest, and Internal Customer Focus The Case Manager is sensitive to emotional, spiritual and practical needs of residents, families, and staff members in all interactions. Provides positive feedback and comments about the quality of work and effort that have been offered by residents, families and co-workers. Adjusts priorities and schedules to meet specific customer needs. Reports and/or corrects problems related to safety, cleanliness, and comfort of resident and work areas. Universal Precautions and Infection Control techniques are followed. Understands own role, and facility safety plans and procedures related to fire, weather, and other disasters are demonstrated.
Bachelor's Degree in Social Work or other helping profession and 1 year experience working with homeless or disabled substance abusers Ability to establish cooperative working relationships with clients, colleagues and volunteers
Education and Experience
Excellent customer service skills Excellent interpersonal skills and ability to work independently in a fast paced environment Ability to manage crisis situations Ability to pass a Level II Background Screening