Sulzbacher Center – Aftercare Family Supportive Living Coach

Posted Jul 29, 2022 Jacksonville, Florida


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Expires Sep 30, 2022


Job Title: Aftercare Family Supportive Living Coach
Department: Supportive Housing
Reports To: PSH Program Manager
FLSA Status: Exempt
Hours: Full Time

COVID -19 Vaccination Policy : As a condition of employment, Sulzbacher requires all new hires to report and provide proof of COVID-19 vaccination prior to their initial start date.

The role of the Family Supportive Living Coach in Aftercare is to synthesize agency and community resources with the goal of offering formerly homeless families the opportunity to achieve lasting recovery from homelessness through supportive housing.

Essential duties and responsibilities

Provide intensive, personal support to a small caseload of formerly homeless families in a scattered-site, support housing placement, Assist clients with all personal activities including employment or disability issues, health, hygiene, housekeeping, budgeting, shopping and transportation, Increase clients' awareness of available community and on-site services applicable to individual needs, and assist them in accessing those resources in a way which encourages personal responsibility and self-sufficiency , Assist in developing client critical pathway plans and document progress of each client in a confidential manner Perform emergency on-call duty for the program participants as assigned Develop partnerships and networks with community agencies that best serve the general and specific needs of homeless clients Participate in the supervision of student interns/volunteers Maintain all charts and records according to established standards Participate in departmental and center-wide quality assurance initiatives Participate in staff meetings , in-service training and workshops as deemed appropriate by the PSH Program Manager Represent the Center to the community from time to time as instructed by the PSH Program Manager Resident, Guest and Internal Customer Focus The Aftercare Family Supportive Living Coach is sensitive to emotional, spiritual and practical needs of resident , families, guests and staff members in all interactions. The Aftercare Family Supportive Living Coach provides positive feedback and comments about the quality of work and effort that have been offered by residents, families and coworkers. Adjusts priorities and schedules to meet specific customer needs. Reports and/or corrects problems related to safety, cleanliness and comfort of resident and work areas. Universal Precautions and Infection Control techniques are followed. Understands their own role pertaining to facility safety plans and procedures related to fire, weather and other disasters is demonstrated .


Bachelor' s Degree or a High School Diploma and a minimum of 3 years ' experience working in a helping profession.

Education and Experience

Ability to establish cooperative working relationships with clients, colleagues and volunteers Excellent customer services skills Excellent interpersonal skills and ability to work independently in a fast paced environment Ability to manage crisis situations Personal car and valid Florida driver's license Acceptable annual Motor Vehicle Record check Adhere to required insurance coverage levels (Bodily Injury & Property Damage Liability: $100 ,000 each person; $100,000 each accident) if driving a personal vehicle for work-related purposes Ability to pass a Level II Background Screening


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