Job Title: PSH Service Coordinator
Department: Supportive Housing
Reports To: Director of Permanent Supportive Housing
FLSA Status: Exempt
Hours: Full Time
The role of the Permanent Supportive Housing Service Coordinator is to synthesize agency and community resources with the goal of offering disabled clients the opportunity to achieve lasting recovery from homelessness through supportive housing.
This job has no supervisory responsibilities
Essential duties and responsibilities
1. Provide intensive, personal support to a small caseload of persons with a mental or physical disability, in a supportive housing placement 2. Assist clients with all personal activities including hygiene, housekeeping, budgeting, transportation, employment or disability issues 3. Refer clients for medical services, assist with enrollment in Medicaid/Medicare, accessing mainstream benefits, substance abuse services, mental health services and life skills 4. Work closely with Ability Housing staff to prevent eviction for clients or find other suitable permanent housing when needed 5. Increase clients’ awareness of available community and on-site services applicable to individual needs, and assist them in accessing those resources in a way which encourages personal responsibility and self-sufficiency 6. Assist in developing client critical pathway plans and document progress of each client in a confidential manner 7. Perform emergency on-call duty for the program participants as assigned 8. Develop partnerships and networks with community agencies that best serve the general and specific needs of homeless clients 9. Maintain all charts and records according to established standards 10. Participate in departmental and center-wide quality assurance initiatives 11. Participate in staff meetings, in-service training and workshops as deemed appropriate by the Director of Permanent Supportive Housing. Resident, Guest, and Internal Customer Focus The Permanent Supportive Housing Service Coordinator is sensitive to emotional, spiritual and practical needs of resident, families, guests and staff members in all interactions. The PSH Service Coordinator provides positive feedback and comments about the quality of work and effort that have been offered by residents, families, and coworkers. Adjusts priorities and schedules to meet specific customer needs. Reports and/or corrects problems related to safety, cleanliness and comfort of resident and work areas. Universal Precautions and Infection Control techniques are followed. Understands own role facility safety plans and procedures related to fire, weather and other disasters is demonstrated.
• Associate Degree and 1 year experience working in a Permanent Supportive Housing program
Education and Experience
• Ability to establish cooperative working relationships with clients, colleagues, and volunteers • Excellent customer services skills • Excellent interpersonal skills and ability to work independently in a fast-paced environment • Ability to manage crisis situations • Personal car and valid Florida driver’s license • Acceptable annual Motor Vehicle Record check • Adhere to required insurance coverage levels (Bodily Injury & Property Damage Liability: $100,000 each person; $100,000 each accident) if driving a personal vehicle for work-related purposes • Ability to pass a Level II Background Screening