Sulzbacher Center – Soar Case Manager (Outreach)

Posted Nov 22, 2022 Jacksonville, Florida


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Expires Jan 31, 2023


Job Title: SOAR Case Manager (Outreach)
Department: Health Services
Reports To: Manager of Housing Outreach
FLSA Status: Exempt
Hours: Full-Time

COVID -19 Vaccination Policy : As a condition of employment, Sulzbacher requires all new hires to report and provide proof of COVID-19 vaccination prior to their initial start date.

The SOAR Case Manager (outreach) will help homeless and disabled individuals apply for Social Security benefits in order to have a source of income. The primary responsibilities include engaging and developing relationships with homeless and disabled individuals and assisting candidates through the SSVSSDI application process. The SOAR Case Manager will be a key team member on the social services outreach bus.

Supervisory Responsibilities
This job has no direct supervisory responsibilities

Essential duties and responsibilities

1. Engage and develop relationships with mentally ill, disabled individuals 2. Refer all ineligible clients to other resources 3. Initiate SOAR paperwork for eligible clients 4. Gather medical reports and all other information needed for their application 5. Write medical summary report 6. Accompany clients to appointments at SSA to apply for SSVSSDI 7. Coordinate visits with medical doctors, psychiatrists and other specialists to obtain evidence for SOAR case 8. Primarily perform street and other outreach to engage hard to reach candidates 9. Enter data into the system as required. Resident, Guest and Internal Customer Focus The SOAR Case Manager is sensitive to emotional, spiritual and practical needs of resident, families, guests and staff members in all interactions. Provides positive feedback and comments about the quality of work and effort that have been offered by residents, families and coworkers. Adjusts priorities and schedules to meet specific customer needs. Reports and/or corrects problems related to safety, cleanliness and comfort of resident and work areas. Universal Precautions and Infection Control techniques are followed. Understands own role facility safety plans and procedures related to fire, weather and other disasters is demonstrated.


• Bachelor's Degree and 5 years' experience working with people at risk, Master's Degree preferred • SOAR training preferred or willing to obtain within 60 days

Education and Experience

Past experience with homeless individuals and street outreach highly preferred • Past experience working with individuals who have had contact with the correctional system preferred • Ability to interact with people from diverse culture and racial backgrounds • Passionate about ending homelessness among individuals in the community • Working knowledge of community resources • Ability to establish cooperative working relationships with guests, colleagues and volunteers • Excellent documentation skills • Excellent customer service skills • Excellent interpersonal skills and ability to work independently in a fast-paced environment • Ability to manage crisis situations • Personal vehicle and valid Florida driver's license with the ability to travel • Acceptable annual Motor Vehicle Record check • Ability to pass a Level II Background Screening


Sulzbacher Center


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