Job Title: Dental Front Desk Coordinator
Department: Health Services
Job Level: Coordinator
Reports To: Director, Dental Services
FLSA Status: Non-exempt
The role of the Dental Front Desk Coordinator is to help maintain the efficiency of clinic operations through accurate staff scheduling, a well organized patient intake process that ensures a positive patient experience, and proper chart maintenance/documentation in accordance with regulatory policies and Center guidelines. This person must be able to assist with clinical operations when necessary. This position works closely with the clinic Dentist to evaluate existing processes and recommend/implement improvements.
This job has no supervisory responsibilities
Essential duties and responsibilities
1) Develops and maintains clinic schedules for healthcare professionals, residents, support staff and volunteers 2) Efficiently conducts patient intake, check out and appointment scheduling according to guidelines while ensuring a positive patient experience. Manages walk-in process (e.g., medication questionnaire, PHQ, authorization of release of information, check out slips for return appointments, take appropriate intake radiographs, etc.) and coordinates effectively with other clinic personnel to ensure seamless patient experience 3) Regularly assesses efficiency of patient intake process – obtains patient input and proposes improvements; implements approved changes including revisions to applicable policies and procedures. Ensures that the physical operation of the clinic maintains a constant level of professionalism 4) Ensures proper client chart maintenance including chart documentation and medical records maintenance 5) Gathers data for required reports (e.g., number of patients seen, etc.) 7) Assists in the implementation and training for EMR updates / changes 8) Participates in quality assurance/improvement and risk management efforts 9) Participates in all appropriate team meetings and required training sessions 10) Participates in other administrative projects as assigned by the clinic Dentist 11) All other duties as assigned RESIDENT, GUEST AND INTERNAL CUSTOMER FOCUS The Dental Front Office Coordinator is sensitive to cultural, spiritual and practical needs of resident, families, guests and staff members in all interactions. He/she provides positive feedback and comments about the quality of work and effort that have been offered by patients, residents, families and coworkers, and adjusts priorities and schedules to meet specific customer needs. The Coordinator reports and/or corrects problems related to safety, cleanliness and comfort of resident, patient and work areas, and follows Universal Precautions and Infection Control techniques. He/she demonstrates an understanding of their role in facility safety plans and procedures related to fire, weather and other disasters.
• High School Diploma; Certified Dental Assistant preferred • At least one year experience in a medical or dental environment or equivalent combination of training and relevant work experience preferred
Education and Experience
• Proficiency in patient data tracking/ management software • Excellent interpersonal, customer service and communication skills • Ability to provide compassionate customer service • Ability to triage and manage multiple tasks in a fast paced environment • Knowledge of dental billing and insurance claim filing preferred • Ability to pass a Level II Background Screening Physical/Mental Demands & Working Conditions • Transportation and valid Florida driver’s license • Physically able to work in a fast paced environment • Work various shifts as required to ensure that health services are adequately administered provided to patients • Ability to travel • Works in typical clinical office setting • Must be able to lift 20 pounds