Sulzbacher – Permanent Supportive Housing Peer Specialist

Posted Nov 28, 2022 Jacksonville, Florida


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Expires Jan 31, 2023


Job Title: Permanent Supportive Housing Peer Specialist
Department: Supportive Housing
Reports To: Housing Specialist/Rapid-Re-Housing Supportive Services Program Manager
FLSA Status: Exempt
Hours: Full-Time

COVID -19 Vaccination Policy : As a condition of employment, Sulzbacher requires all new hires to report and provide proof of COVID-19 vaccination prior to their initial start date.

The primary role of the PSH Peer Specialist is to provide peer support to chronically homeless individuals with mental illness, substance abuse and/or co-occurring disorders enrolled in PSH. The Peer Specialist will function as role model to peers; exhibiting competency in personal recovery and use of coping skills; serve as a consumer advocate, providing information and peer support for clients primarily in the client’s home. The PS connects each client to community-based recovery support services that are relevant to the client such as AA/NA, faith-based services, and others self-disclosing supportive services to assist peers in regaining independence within the community. The PS is also responsible for entering client information into client track systems and helping to track performance outcomes.

This job has no supervisory responsibilities.

Essential duties and responsibilities

Develops positive relationships with homeless individuals Assist clients in articulating personal goals for recovery through the use of one to one and group sessions. During these sessions, the PS will support clients in identifying and creating goals and developing recovery plans with the skills, strengths, supports and resources to aid them in achieving goals Assist clients in working with their case manager or treatment team in determining the steps he/she needs to take in order to achieve these goals and self-directed recovery Utilize tools such as the Wellness Recovery Action Plan (WRAP) to assist clients in creating their own individual wellness and recovery plans Assist clients in developing empowerment skills and combating stigma through self-advocacy Provides accurate information about available assistance and completes necessary referrals Refers clients to appropriate programs for assistance Maintains accurate and timely data entry of all client contacts in data tracking systems Works collaboratively with Program Coordinator to complete required reports in order to document and program performance outcome measures Work closely with the Behavioral Health and Housing Program staff in determining the steps clients’ need to take in order to achieve their goals and self-directed recovery Assist clients in building social skills in the community that will enhance positive relationships Attend staff development trainings and meetings as directed by the Housing Specialist/Rapid Re-Housing Supportive Services Program Manager. All other duties as assigned. RESIDENTS, GUEST, AND INTERNAL CUSTOMER FOCUS: The Peer Specialist is sensitive to emotional, spiritual and practical needs of resident, families, guests and staff members in all interactions. The PSH Peer Specialist provides positive feedback and comments about the quality of work and effort that have been offered by residents, families and coworkers. Adjusts priorities and schedules to meet specific customer needs. Reports and/or corrects problems related to safety, cleanliness and comfort of resident and work areas. Universal Precautions and Infection Control techniques are followed. Understands own their role facility safety plans and procedures related to fire, weather and other disasters. PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS: Personal vehicle and valid Florida driver’s license Acceptable annual Motor Vehicle Record check Adhere to required insurance coverage levels (Bodily Injury & Property Damage Liability: $100,000 each person; $100,000 each accident) if driving a personal vehicle for work-related purposes Physically able to work in a fast paced, multitasked environment Ability to pass a Level II Background Screening Ability to travel Works in typical office setting Proficient in Microsoft Word and Excel


A High School Diploma is required and Associate Degree is preferred A peer specialist certification required or will agree to obtain it within 90 days

Education and Experience

Experience working as a Peer Specialist is required Ability to establish cooperative working relationships with residents, colleagues, community partners, and volunteers Ability to interact with people from diverse culture and racial backgrounds Excellent customer service skills Excellent interpersonal skills, leadership skills, and ability to work independently in a fast paced environment Ability to manage and de-escalate crisis situations Past experience working with the homeless is preferred Working knowledge of community resources Good computer skills needed




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