Sulzbacher – Resident Services Coordinator – 2 positions

Posted Apr 08, 2022 Jacksonville, Florida


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Expires Jul 31, 2022


The role of the Resident Services Coordinator is to synthesize agency and community resources with the goal of offering disabled clients the opportunity to achieve lasting recovery from homelessness through supportive housing.

Supervisory Responsibilities
This job has no supervisory responsibilities

Essential duties and responsibilities

• Engage with residents to collaboratively complete the initial assessment and develop and implement individualized Housing Stability Plans (“HSP”) outlining short term and long-term goals • Provide services utilizing evidence-based practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, Trauma Informed Care, Critical Time Intervention and Housing First Practices to assist in obtaining/increasing income, promoting self- sufficiency and housing stability. • Coordinate with community providers to offer additional services in the areas of, but not limited to, housing stabilization, community integration, referrals to community providers for substance use, primary and mental health care, and all other services needed to assist client in reaching their housing stability goals. • Facilitate/teach daily living skills and workshops for residents in groups and individually as outlined on each resident’s HSP • Conduct scheduled home visits with each resident at the frequency determined in collaboration with the Program Manager • Provide crisis intervention as needed under the supervision of the Program Manager • Maintain all client records and information in accordance with internal policies • Ensure compliance with HMIS and timely data entry into HMIS database • Complete all documentation in a timely and efficient manner • Attend scheduled workshops, trainings and meetings as required • Other duties as assigned to support and ensure the success of the program Resident, Guest and Internal Customer Focus The Resident Services Coordinator is sensitive to emotional, spiritual and practical needs of resident, families, guests and staff members in all interactions. The PSH Service Coordinator provides positive feedback and comments about the quality of work and effort that have been offered by residents, families and coworkers. Adjusts priorities and schedules to meet specific customer needs. Reports and/or corrects problems related to safety, cleanliness and comfort of resident and work areas. Universal Precautions and Infection Control techniques are followed. Understands own role facility safety plans and procedures related to fire, weather and other disasters is demonstrated.


• Bachelor’s degree in social work, mental health, psychology, or related field required and a minimum of three years related field experience (experience negotiable for the right candidate)

Education and Experience

• Ability to establish cooperative working relationships with clients, colleagues, and volunteers • Ability to manage crisis situations • Bilingual (English/Spanish or Creole/English) preferred • Personal car and valid Florida driver’s license • Acceptable annual Motor Vehicle Record check • Adhere to required insurance coverage levels (Bodily Injury & Property Damage Liability: $100,000 each person; $100,000 each accident) if driving a personal vehicle for work-related purposes • Ability to pass a Level II Background Screening




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