Sulzbacher – Soar Case Manager – MHOP

Posted Mar 29, 2022 Jacksonville, Florida


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Expires Jun 30, 2022


Job Title: SOAR Case Manager (MHOP)
Department: Health Services
Reports To: Medical Director, Integrated Health or designee
FLSA Status: Exempt
Hours: Full-Time

The SOAR Case Manager will help chronically homeless and disabled individuals apply for Social Security benefits. The primary responsibilities include engaging and developing relationships with homeless and disabled individuals, and assisting candidates through the SSI/SSDI application process. The SOAR Case Manager will be a key team member for a mental health jail diversion program, the Mental Health Offenders Program (MHOP).

Supervisory Responsibilities
This job has no direct supervisory responsibilities.

Essential duties and responsibilities

Engage and develop relationships with mentally ill, disabled individuals Work with the MHOP team on proposed SOAR candidates Refer all ineligible clients to other resources Initiate SOAR paperwork for eligible clients Gather medical reports and all other information needed for their application Write medical summary report Accompany clients to appointments at SSA to apply for SSI/SSDI Coordinate visits with medical doctors, psychiatrists and other specialists to obtain evidence for SOAR case Perform street and other outreach to engage hard to reach candidates Case management of hard to reach clients Enter data into the Online Application Tracking (OAT) System as required. Resident, Guest and Internal Customer Focus The SOAR Case Manager is sensitive to emotional, spiritual and practical needs of resident, families, guests and staff members in all interactions. Provides positive feedback and comments about the quality of work and effort that have been offered by residents, families and coworkers. Adjusts priorities and schedules to meet specific customer needs. Reports and/or corrects problems related to safety, cleanliness and comfort of resident and work areas. Universal Precautions and Infection Control techniques are followed. Understands own role facility safety plans and procedures related to fire, weather and other disasters is demonstrated.


Bachelor’s Degree and 5 years experience working with people at risk SOAR training completed

Education and Experience

Past experience with homeless individuals and street outreach highly preferred Past experience working with individuals who have had contact with the correctional system Ability to interact with people from diverse culture and racial backgrounds Passionate about ending homelessness among individuals in the community Working knowledge of community resources Ability to establish cooperative working relationships with guests, colleagues and volunteers Excellent customer service skills Excellent interpersonal skills and ability to work independently in a fast paced environment Ability to manage crisis situations Personal vehicle and valid Florida driver’s license with the ability to travel Acceptable annual Motor Vehicle Record check Adhere to required insurance coverage levels (Bodily Injury & Property Damage Liability: $100,000 each person; $100,000 each accident) if driving a personal vehicle for work-related purposes Ability to pass a Level II Background Screening




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