Job Title: Supportive Counselor – Homeward Bound Program
Department: Supportive Housing
Reports To: Director of Permanent Supportive Housing
FLSA Status: Non- Exempt
COVID -19 Vaccination Policy : As a condition of employment, Sulzbacher requires all new hires to report and provide proof of COVID-19 vaccination prior to their initial start date.
The role of the Supportive Counselor is to synthesize agency and community resources with the goal of offering disabled clients recovering from substance abuse the opportunity to achieve lasting recovery from homelessness and substance dependence through supportive housing. The SC promotes the client’s achievement of self-sufficiency by providing concrete treatment plans that will assist them in maintaining their housing and medical outcomes. In addition, the SC addresses the client’s individual needs with regards to substance abuse, including individual and group counseling. SC’s work cooperatively with other community agencies to find additional resources for their clients and serve as advocates against systemic barriers to homelessness. As one of the clients’ most personal and direct staff contact, the SC interacts with clients in a way that fosters health, mutual respect, clear communication and positive self-regard.
Essential duties and responsibilities
Provide intensive, personal substance abuse services to disabled recovering substance abusers in a scattered-site, supportive housing placement. Increase clients’ awareness of available community and on-site services applicable to individual needs, and assist them in accessing those resources in a way which encourages personal responsibility and self-sufficiency. Develop partnerships and networks with community agencies that best serve the general and specific needs of homeless clients Complete initial progress note within 1-7 days of program entry or move-in date, enter notes in the local Homeless Management and Information System (Client Track) Maintain bi-weekly contact with client and complete written progress note of each client’s progress in Client Track with-in 48 hours of contact. Documentation is to be done in a confidential manner and placed in client file in a timely fashion Work with client to develop initial pathway goals within 1-15 days of program entry date or move-in Complete pathway goals every 90 days after the initial pathway Keep a current list of client’s medications inside program file Network with area substance abuse services providers to provide structured substance abuse treatment when needed Participate in departmental and center-wide meetings and trainings as requested Participate in staff team meetings, in-service training and workshops as deemed appropriate by the Director of Permanent Supportive Housing. Represent the Center to the community from time to time as instructed by the Director of Permanent Supportive Housing. All other duties as assigned Resident, Guest, and Internal Customer Focus The Homeward Bound Supportive Counselor is sensitive to cultural, spiritual and practical needs of residents, families, guests and staff members in all interactions. He/she provides positive feedback and comments about the quality of work and effort that have been offered by patients, residents, families, and coworkers, and adjusts priorities and schedules to meet specific customer needs. The SC reports and/or corrects problems related to safety, cleanliness and comfort of resident, patient and work areas, and follows Universal Precautions and Infection Control techniques. He/she demonstrates an understanding of their role in facility safety plans and procedures related to fire, weather and other disasters.
Bachelor’s Degree in Social Work or Human Service Field Certified Addictions Specialist degree, preferred
Education and Experience
Knowledge of 12-step programs and community substance abuse services providers Ability to establish cooperative working relationships with clients, colleagues, and volunteers Excellent customer service skills Excellent interpersonal skills and ability to work independently in a fast-paced environment Ability to manage crisis situations Strong computer, writing and communication skills Physical/Mental Demands & Working Conditions: Personal car and valid Florida driver’s license Acceptable annual Motor Vehicle Record check Adhere to required insurance coverage levels (Bodily Injury & Property Damage Liability: $100,000 each person; $100,000 each accident) if driving a personal vehicle for work-related purposes Ability to pass a Level II Background Screening Physically able to work in a fast-paced multitasked environment Work various shifts as required to ensure that case management services are adequately administered and accessible to clients Ability to travel Works in typical office setting