The Salvation Army – Case Worker

Posted Mar 08, 2023 St. Augustine, Florida


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Expires Apr 07, 2023


Monitors assigned caseload of clients participating in a short-term life management program; serves as advocate for client to acquire services that will enable them to functionally cope with their environment.

Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

Essential duties and responsibilities

ESSENTIAL FUNCTIONS: This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this position description. Interviews applicants to determine eligibility for program enrollment based on established guidelines and requirements; conduct needs assessment, obtain pertinent information and establish program goals for eligible clients; refers applicants to other agencies if not appropriate for program. Depending on the funding program/grant the organization has received will determine the guidelines for assisting most clients. Develops intake and case plans for client; instructs clients in completing necessary paperwork including goals and/or budget forms; completes orientation check-off form and obtains release of information forms when appropriate. Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into the established Homeless Management Information System (HMIS). Plans, coordinates, and/or facilitates life management classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed. Consistently serves as a mentor and provides positive examples of proper hygiene, personal appearance, records retention, budget planning, scheduling, etc. Refers clients to appropriate Corps programs or other agencies based on clients’ needs and in accordance with their program plan. Attends community meetings with representatives of other agencies to educate them about the program, make client referrals and maintain awareness of client's progress. Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same. Coordinates and organizes food pantry for the community. Works with other NEFL and local county agencies to keep the food pantry stocked. Develops volunteer group to assist with food pantry distribution, organization, food ordering and all food pantry program. Assist with the Angel Tree Program under supervision of Corps Program Assistant. Assist with Red Kettle seasonal program. OTHER RESPONSIBILITIES: Performs recordkeeping duties to ensure that all expenditures are properly recorded and submitted to the grantor. Prepares, completes, and processes food, clothing, vouchers for eligible clients; directs clients to proper community resources for assistance. Assists with community services as needed. Assists in performing social service work for special or seasonal projects. Performs other related work as required.


Knowledge of the principles and practices of social service case management. Knowledge of social service resources and agencies in the community. Knowledge of effective communication and motivation practices. Ability to develop program plans and goals based on client's needs. Ability to evaluate the client's progress toward program goals. Ability to work with the public encompassing all types of behaviors. Ability to interview clients and to obtain pertinent information. Ability to prepare and maintain accurate and complete case notes and client records. Ability to plan, organize, and prioritize work to accomplish work in compliance with quality standards and deadlines. Ability to build and maintain effective and professional working relationships with clients and community agencies. Ability to meet attendance requirements. Ability to read, write, and communicate the English language. Ability to communicate clearly and effectively both orally and in writing. Ability to think clearly and quickly to maintain control of client caseload. Ability to work on multiple cases effectively and efficiently at the same time without becoming frustrated or disorganized. Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time. Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking. Must have a valid driving license. MATERIALS AND EQUIPMENT USED: Computer Photocopy Machine Calculator Shredder

Education and Experience

Two years of college coursework from an accredited college or university in Social Work, Behavioral Science, or a related field, and Two years’ experience working in a social or public service environment with experience assisting the public, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.


The Salvation Army


Elliot Johnson | Email