To direct the programs of UCOM, and as time and priorities allow, maintain a client case load.
Essential duties and responsibilities
• Lead daily volunteers at ESC in daily food pantry operations Monday – Thursday, 9:30 a.m. – 12:30 p.m. • Aid Exec Director in developing program assessment tools for office volunteers to determine client eligibility for services. • Provide case management for eligible clients. Case management includes an intake, case plan (if scholarship is awarded), and helping clients reach goals set; often working in conjunction with other agencies or organizations and acting as the referral partner. • Be proactive in addressing safety concerns with clients, volunteers, or community partners. • Provide a positive intake and check-in experience for all clients visiting the food pantry. • Perform duties of the front desk by answering phone and greeting clients when needed. • Network with other agencies in Jacksonville to avoid duplication of services. • Honor standing Agency agreements within our network of referral for services providers. • Assist donors with unloading items delivered for the food pantry. Assist with stocking food pantry shelves and bagging food for clients as needed. • Ensure office and packing areas are kept clean, neat, and in compliance with Food Handling Safety guidelines. • Be able to lift up to 40 lbs (one banana box of food) • Provide oversight of donations to pantry and send thank you notes accordingly and within 48hours. • Work with Exec Director on Social Media for the ESC. • Be part of the Development team in securing funding to further UCOM’s mission. • Responsible for food orders and deliveries / pick-ups from Feeding Northeast Florida. • Working with Executive Director to provide oversight and inventory management to our in school pantries. Compliance • Assist the Executive Director with compliance of regulatory, statutory, contractual, grant, and standards for timeliness, completeness. • Comply with UCOM general policies, safety regulations and procedures while maintaining UCOM’s cultural values. • Maintain working knowledge of state and federal laws, rules, and regulations as they relate to food handling, OSHA, and confidentiality expectations; both HIPAA and common. Professional and Ethical Behavior • Respect client confidentiality while maintaining proper professional boundaries and stellar ethics. • Remain sensitive to the faith organizations and their relationship with us, and clients referred by them, to best meet expectations of our services. • Be a collaborative and positive community member with all current and future partners, donors, and investors in UCOM’s vision and mission. • Be a positive leader for our volunteer workforce. • When answering phone or speaking to a walk-in, workers and volunteers use active listening techniques, so clients and donors feel heard and understood. Training and Meetings • Attend UCOM staff, volunteer and board meetings upon request. • Participate in food handling safety training • Lead volunteer training sessions in UCOM’s culture and positive service expectations Additional Duties • May be required to use personal vehicle to pick up donations or for other tasks as approved by the Exec Director. You will never be asked to drive a client or go to a client’s residence. • Maintain communication with the Exec Director, keeping them informed of problem areas such as the need for additional resources or food. • Perform other duties as assigned.
• Proficient with Microsoft Office suite. • Satisfactory completion of a criminal background and reference checks. • Satisfactory completion of a Florida driver’s license and insurance check. • Strong written, oral, and interpersonal communication skills; fact gathering methods and interviewing techniques gives preference. • Working knowledge of Jacksonville’s social services and nonprofit resources gives preference. PREFERRED SKILLS • Exhibit sensitivity to the service population’s cultural and socioeconomic characteristics. • Customer service that treats others with respect, courtesy, tact, and friendliness, while actively attempting to be helpful toward others, staff, volunteers, and clients. • Social Media experience or willingness to learn and engage • Donor Development experience, or willingness to learn
Education and Experience
• 5 years’ experience working in social services with direct client contact OR a degree in a related field. • Working knowledge of social services in Jacksonville; specifically relating to addressing basic needs. Time Required to do the Job: • 20 hours per week • A ninety (90) day probationary period will be required before the position becomes permanent. • At the end of the ninety (90) day probationary period, the permanent position includes five (5) days of leave time annually for the first year and ten (10) days annually after that. • Nine (9) National Holidays off. • Paid time off between Christmas Eve and New Year’s Day (1 1⁄2 weeks).