United Way North East – Assistant, Volunteer & Community Engagement

Posted Jul 22, 2022 Jacksonville, Florida


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Expires Aug 22, 2022


Vision and Mission:
At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.

Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission, throughout our organization and the communities we serve.

Purpose of Position:
This position manages administrative needs for the Volunteer and Community Engagement (VCE) team, including but not limited to database management and reporting, volunteer management and reporting, supporting signature volunteer events, and facilitating volunteer project logistics for corporate campaigns.

Essential duties and responsibilities

Key Responsibilities and Essential Functions: Database Management and Reporting • Compile data for and complete reports of VCE activities (e.g. Database II). Review reports for accuracy and completion, working to resolve any questions or errors. • Support the VCE team in the management of volunteer tracking software, including entering volunteer data, pulling reports for both VCE and Resource Development needs, answering volunteer questions, etc. • Create and maintain VCE marketing lists on StratusLive. • Review volunteer data in StratusLive. Work with VCE managers and IT team to ensure data is accurate. Project Support • Provide support for all signature volunteer events and select corporate campaign volunteer events. • Attend corporate engagement project meetings when needed. • Create and print sign-in sheets for all United Way volunteer events. • Respond to any remote/ Do-It-Yourself project sign-ups. Work with the volunteer and recipient agency to coordinate item delivery when project is complete. • Facilitate program logistics for the poverty simulation, including organizing supplies and materials in the simulation kit. Run behind the scenes tech during virtual simulations. Act as head of household during virtual simulations. • Facilitate program logistics for the Holiday Gift and Food Drives including responding to calls and emails to match sponsors with families. • Attend and staff all VCE signature events. • Monitor volunteer program timelines and budgets. • Ensure volunteers are acknowledged and thanked in a timely manner, according to the department process. Create volunteer hour verification documents when needed. • Deliver supplies to Full Service School sites and community partners. Operational Support • Serve as first contact for incoming volunteer phone inquiries. • Maintain VCE calendar. • Maintain VCE storage areas. • Maintain computer and physical filing systems (if applicable). • Track the VCE budget, including the preparation of all check requests and processing invoices. • Send meeting notices, maintain VCE calendar, prepare room, take/transcribe minutes, provide day-of support, etc. Assist with correspondence to volunteers and VCE council members. Other duties as necessary. • Maintain office supplies inventory. If applicable, check stock to determine inventory level, anticipating needed supplies, evaluating new office products, placing and expediting orders for supplies, and verifying receipt of supplies. • Serve as a representative of the organization by maintaining positive relations with all staff, departments, agency representatives, volunteers, and donors. Serve in a highly collaborative and supportive role to accomplish key projects through teamwork. • Provide occasional front desk phone support along with other Administrative Assistants.


Professional Core Competencies Required: • Mission Focused: Creates real social change that leads to better lives and healthier communities. This drives performance and professional motivations. • Relationship Oriented: Places people before process and is astute in cultivating and managing relationships toward a common goal. • Collaborator (Includes teamwork and communication): Understands the roles and contributions of all sectors of the community and can mobilize resources (financial & human) through meaningful engagement. Strong supporter of a team environment. • Results Driven: Dedicates efforts to shared and measurable goals for the common good; creating, resourcing, scaling and leveraging strategies and innovations for broad investment and impact. • Brand Steward: Understands role in growing and protecting the reputation and results of the greater network. General Physical Requirements for Essential Functions of the Job: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. The employee may also be asked to stand or be on their feet for long periods of time. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen. Duties may also require the employee to lift heavy boxes, pack vehicles, climb ladders, etc. The employee may occasionally travel using personal vehicle and/or work outside normal office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements. United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.

Education and Experience

Experience/Position Requirements: • Undergraduate degree preferred or a minimum of three years administrative support experience in a fast-paced environment. • Excellent communication skills, both oral and written. • Attention to detail. • Demonstrated organizational and time management skills/abilities (i.e., having to establish, manage and meet deadlines). • Advanced skills in Microsoft Office, i.e., Teams, Outlook, Word, Excel, Power Point, and in video conferencing tools like Zoom. • Database management and input. • Must be able to solve problems quickly and effectively. • Ability to work independently, selecting and applying appropriate reference tools/materials to complete the project/task. • Strong customer service skills; ability to establish excellent rapport with co-workers, general public, volunteers and donors. • Curiosity, desire to learn and passionate about building a stronger community. • Ability to embrace change and create process and order in the midst of it. • Maintain donor relations.

Salary/Salary Range

35,000 - 45,000


United Way North East


Tracy Pickett | Email