Family Enrichment Manager

Description

Essential duties and responsibilities

•Plan, coordinate and implement a variety of programs and services that support children and families • Develop and maintain a comprehensive calendar of activities that reflects family needs and interests • Ensure programs are complementary to overall House operations and do not conflict with other activities • Lead family communications related to programs, activities, and schedules • Collaborate cross-departmentally to ensure programs support broader organizational goals, including engagement of families, volunteers, donors and community partners • Demonstrate a welcoming, professional and service-oriented approach in all interactions with House guests Adventure Alley (Children & Teen Spaces): • Oversee daily operations of Adventure Alley, including both children’s and teen spaces • Develop and implement engaging, age-appropriate programming within the spaces • Adjust programming and hours of operation based on family needs and usage trends • Ensure spaces are welcoming, safe, organized and consistently utilized Partnerships & Engagement: • Build and maintain relationships with community partners to enhance program offerings • Identify and integrate external partners into programming within Adventure Alley and overall House activities • Collaborate with universities and academic programs (e.g., child life, early childhood education, public health) to support student engagement and pipeline opportunities Volunteer & Staff Coordination: • Coordinate, support and train volunteers/staff involved in program delivery • Provide guidance and oversight to ensure consistency and quality of program experiences Program Development & Evaluation: • Design programs that promote social connection and emotional support for children and caregivers • Monitor participation and engagement, adjusting programs based on feedback and observed needs • Collect, track and maintain accurate program data and outcomes Events & Organizational Support: • Support and participate in organizational events, which may include evenings, weekends and off-site activities • Represent the organization as an ambassador by engaging with families, volunteers, and the community, including through programmatic support at events, to advance the mission • Attend all meetings and training, as required •Perform other duties as assigned to support the overall operations, programs and mission of Ronald McDonald House Jacksonville

Qualifications

• Strong program planning, coordination and organizational skills • Ability to design and facilitate engaging, age-appropriate activities • Skilled in building relationships with families, volunteers, community partners and donors • Strong written and verbal communication skills • Ability to assess needs and adapt programming in real time • Demonstrated ability to manage multiple priorities in a dynamic environment • Proficiency in data tracking, reporting and basic program evaluation • Ability to work both independently and collaboratively across departments • Ability to actively engage with children and teens (standing, walking, bending, and light lifting up to 25 lbs.) • Ability to supervise and move throughout program spaces for extended periods • Flexibility to work varied hours, including evenings and weekends, based on program and event needs • Comfort leading and facilitating group activities • Strong problem-solving skills and adaptability in a fast-paced environment • Ability to maintain professionalism, empathy and composure when working with families in high-stress situations The cited duties and responsibilities

Education and Experience

• Bachelor’s degree in Education, Human Services, Child Life, Public Health, Social Work or related field preferred • Minimum of 2–4 years of experience in program coordination, youth development, public health or family services • Experience working with children, teens and families in a supportive or community-based environment • Experience coordinating volunteers and working with community partners • Excellent communication, interpersonal and conflict resolution skills. • Strong organizational abilities with great attention to detail and the ability to manage multiple priorities. • Proven experience in a self-directed work environment and successful project execution • Must have working knowledge of a computer and be proficient with Microsoft Office (Excel, PowerPoint, Word) • Must maintain a safe driving record with inclusion on the organization’s vehicle insurance policy • Must have a clean background and drug test • Candidate must believe in the core values of Ronald McDonald House Jacksonville and be driven by the mission.

Salary/Salary Range

$45,000 - $47,000

How to Apply

Please send cover letter and resume to jobs@rmhcjax.org.