Peer Supervisor

Description

Essential duties and responsibilities

RESPONSIBILITIES: General • Oversee development, implementation, evaluation, and continuous improvement of peer programs • Foster a collaborative, inclusive, recovery-oriented workplace culture grounded in empowerment and wellness • As a recovery peer specialist provide direct service, support, mentorship, resources, and system navigation to individuals and families • Provide training for recovery peer specialists and other individuals whom we serve utilizing our preferred training curriculum • Oversee and deliver direct mentorship to individuals seeking recovery peer specialist certification through our mentorship programs by providing support, guidance, communication and direct assistance • Provide direct supervision, coaching, guidance, and performance management to assigned peer staff or volunteers • Promote recovery and resilience by sharing your story to promote hope, skill development, strength, stability and safety • Maintain confidentiality and HIPPA requirements • Provide direct support to the Program & Grants Manager and perform tasks assigned by the Program & Grants Manager • Attend additional professional development opportunities as recommended by the Program & Grants Manager • All other duties as assigned Program Management • Monitor program effectiveness through outcomes tracking, data analysis, participant feedback, and quality improvement initiatives • Ensure all programs align with NAMI standards, organizational goals, and evidence-based peer support practices • Develop and maintain program policies, procedures, handbooks, and operational workflows • Collaborate with leadership to identify new funding opportunities, partnerships, and program expansion initiatives • Assist with data and grant reporting, program narratives, and compliance requirements • Ensure staff compliance with organizational policies, ethical standards, grant requirements, and program expectations • Support staff professional development through mentoring, training opportunities, and regular supervision meetings • Role model recovery, self-care, professionalism, and strengths-based approach • Train and lead programs as needed • Facilitate support groups, classes, presentations and other programs as needed • Abide by and agree to the Florida Certification Board’s Code of Ethical and Professional Conduct and Disciplinary Procedures for Certified Recovery Peer Specialists Communication and Outreach • Increase program collaborations and partnerships through key stakeholders and constituencies • Build and maintain strong relationships with community agencies, stakeholders, educational institutions, and advocacy organizations • Support public presentations, workshops, and community education efforts • Attend coalition meetings, outreach events, conferences, and stakeholder gatherings to promote NAMI programs and peer services • Participate in health fair tabling events, where you will represent NAMI Jacksonville, provide information, and engage with the public to promote mental health awareness and our services • Gather information about community needs in preparation for new proposed services • Create, update, manage, and distribute outreach and publicity material • Develop and manage communications to ensure program-related materials and other communications are prepared and disseminated effectively • Contribute to the development of NAMI newsletters • Other work as appropriate to promote and strengthen NAMI Jacksonville’s work and leadership role in the mental health and wellness community Database Management • Maintain accurate documentation and records, including documentation required for any individual member meetings as well as groups and events • Review and record program evaluations and produce monthly data reports • Gather and collect data from programs • Implement record-keeping procedures to monitor data for grants and program management • Track and record outcome data through pre-tests, post-tests and evaluations as required • Maintain NAMI program database for clients, donors, grantors, and as required by NAMI’s systems

Qualifications

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: • Support a growing non-profit organization • Excellent attention to detail and ability to self-manage completion of tasks • Time management skills and ability to adapt to changing situations and manage multiple priorities • Understanding of and sensitivity to the issues faced by individuals and families impacted by mental illness • Excellent verbal and written communication skills to establish and maintain strong working relationships with culturally diverse volunteers and members, their families, and caregivers as well as a wide range of community agencies and organizations • Self-motivation to problem solve and address issues • Ability to manage large ongoing projects to produce desired outcomes • Maintain timely record keeping and report writing • Represent NAMI professionally and courteously at community venues • Computer literacy: ability to work with Microsoft Word, Microsoft Teams, Excel, PowerPoint and maintain Databases, and to organize shared files • Willingness to travel throughout Northeast Florida, requiring use of a personal vehicle • Willingness to work evenings and weekends as needed • Ability to walk, bend, sit, talk, hear, repetitive motion of wrist, hands and/or fingers, lifting 25 pounds, kneel, stoop, reach, push and pull

Education and Experience

REQUIRED EDUCATION AND EXPERIENCE: • High School Diploma/GED with equivalent combination of education, training, and experience • 3-5 years working as a Certified Recovery Peer Specialist • 2-4 years supervising recovery peer specialist staff • Driver's License • Certified Recovery Peer Specialist Certification FL PREFERRED EDUCATION AND EXPERIENCE: • Bachelor’s Degree • Certified as a Wellness Recovery Action Plan facilitator • Certified as a Connection Recovery Support Group facilitator or a Family Support Group Facilitator • Knowledge of NAMI programs

Salary/Salary Range

$48,000.00 - 54,000.00

How to Apply

Please email your resume (required) and cover letter (preferred) to admin@namijax.org.