Client Services Coordinator-BEAM
Expires Nov 30, 2025
Description
The Client Services Coordinator (CSC) ensures smooth front desk operations and manages the client screening and referral process. This role serves as the first point of contact for clients, ensuring all receive a consistent, high-quality experience and that they feel welcomed, supported, and connected to appropriate resources. The CSC also manages the Front Desk volunteers, including their scheduling, onboarding, and training, to ensure seamless day-to-day operations
Essential duties and responsibilities
• Delivers exceptional and compassionate customer service to all stakeholders, including clients, volunteers, BEAM guests, and staff. • Oversee daily front desk activities, including client check-in, phone inquiries, appointment scheduling, and data collection. • Conduct initial screening and referral for clients, reviewing documentation and connecting them to appropriate BEAM services or community resources. • Provide excellent customer service with compassion and professionalism to all stakeholders. • Manages front desk volunteers by assisting with scheduling and onboarding, under the supervision of the Client Services Manager. • Act as the primary point of contact for Client Services volunteer-related inquiries and address concerns in a timely and professional manner • Ensure accurate and timely entry of client data into Salesforce. • Assist in disseminating information about BEAM’s initiatives, seasonal programs, and events. • Orders office and special initiative supplies as needed. • Offers technical support for common issues such as login problems and database inputting. For larger tech-related issues, creates support tickets for our vendor and manages the issue through completion. • Other Duties as Assigned
Qualifications
• Commitment to BEAM’s mission, values, and client-centered approach. • Strong knowledge of local social service systems and community resources • Excellent interpersonal, communication, and problem-solving skills. • Ability to manage multiple tasks and maintain a strong attention to detail. • Compassion and empathy with clients are a must. • Proficient in Microsoft Office and CRM systems, with experience in Salesforce preferred. • Comfortable working with a high-volume phone system. • Comfortable working in a fast-paced, high-volume environment. • Bilingual (English/Spanish) a plus. Working Culture • We are a very team and relationship-oriented organization that takes our work very seriously, not so much ourselves. • Primarily office-based with occasional community outreach and meetings with partner organizations. • This position requires regular in-office attendance at BEAM locations. Physical Requirements • Ability to sit for extended periods of time. • Stamina to use a computer for extended periods of time. • Ability to lift materials up to 30 lbs. • Tolerate some bending, stooping, and squatting. • Ability to use keyboard and telephone unassisted.
How to Apply
Please email your resume and cover letter to recruiting@jaxbeam.org