Data Systems and Program Administration Associate-World

Description

Essential duties and responsibilities

Data Management & Reporting • Maintain and update all organizational databases (e.g., donor management, membership, event registration). • Develop and generate standard and ad hoc reports and dashboards to support program operations and evaluation, sponsorship and donor reporting, and financial reporting. • Perform data entry, analysis, and ensure data accuracy, consistency, and compliance with privacy and security standards. • Create and maintain data documentation and reporting protocols. Analysis & Process Improvement • Analyze data to identify trends and opportunities to improve operations, outreach, and program effectiveness. o Analyze membership data and interactions to improve customer service, drive enhanced membership experience, and enhance customer retention. • Research, recommend, and implement new technologies, integrations, reporting and process automations that increase organizational efficiency. • Develop reporting enhancements and drive continuous improvement initiatives for data integrity, reporting efficiencies, and to support team members in program operations. • Support team members in using data tools effectively through training and documentation. Program Administrative Tasks • Support program operations and perform office administrative duties. o Perform administrative tasks to support successful events, i.e. attendance spreadsheets, printing of collateral materials, event set-up and disassembly. o Perform administrative tasks to support meeting logistics and materials, i.e. assembling committee and board packets, supporting meeting technology needs. Technology & Systems Administration • Manage all software systems used by the organization, including Customer Relations Management (CRM) platform, website platform, email/marketing tools, and interfaces/integrations between platforms/systems. • Troubleshoot technical issues and serve as the liaison with IT service providers. • Serve as an internal resource to ensure smooth technical operations across the organization. Provide day-to-day technical support for staff (software, hardware, connectivity, etc.).

Qualifications

Required • Minimum of one (1) year professional or internship experience managing data systems, data analysis and reporting, or IT functions. • Strong proficiency in Microsoft Office Suite. Advanced skills in Excel and Data Visualization tools. • Excellent analytical, problem-solving, and project management skills. • Takes initiative to identify process improvements, then research, analyze, and test potential solutions. • Strong communication and organizational skills with attention to detail. • Ability to work both independently and collaboratively in a small-team environment. • Reliable transportation and availability to work evenings as needed. Preferred • Experience in Customer Relations Management (CRM) platforms (e.g., Membee, SalesForce or similar). • Experience integrating multiple software systems (e.g., CRM to email marketing or accounting). • Familiarity with website content management and data privacy regulations. • Familiarity with Google Workspace. • Lean Six Sigma Certification.

Education and Experience

• Bachelor’s degree in information systems, data analytics, statistics, business, nonprofit management, or related field.

How to Apply

Please submit Cover Letter and Resume to info@worldaffairscounciljax.org