Emergency Financial Assistance Coordinator-BEAM
Expires Nov 30, 2025
Description
The Emergency Financial Assistance (EFA) Coordinator plays a vital role in advancing BEAM’s mission to provide basic needs and promote long-term well-being for individuals and families in the Beaches community who are facing financial hardship and potentially homelessness. By conducting compassionate and thorough interviews with applicants, the EFA Coordinator ensures that clients in crisis are connected to timely, appropriate financial support and empowered with information about community resources to foster stability and resilience. This role also collaborates closely with partner organizations to build a responsive and coordinated network of support.
Essential duties and responsibilities
• Collaborate with Client Services Coordinator and volunteers to ensure applicants are informed about the application and review process, and feel supported every step of the way • Receive new applications, review for completeness, and ensure all required documentation is provided before formal review, working directly with clients to collect missing information or correct errors • Conduct interviews with individuals and families review applications and determine funding recommendations for Client Services Manager review and approval • Provide referrals and warm handoffs to community resources, helping clients access services such as housing support, employment assistance, mental health, health care, transportation, and food security programs • Maintain thorough documentation in Salesforce of all client interactions, application details, vendor communications, and related case activities to ensure accuracy, accountability, and continuity of care • Cultivate and maintain effective relationships with partner agencies, service providers, and local organizations to enhance coordinated care and ensure holistic support • Collaborate with internal staff and community partners to ensure a seamless network of support for clients requiring emergency assistance • Participate in case reviews, team meetings, and training opportunities to enhance service delivery and stay informed about best practices • Contribute to reporting and data collection for program evaluation and grant compliance
Qualifications
• Commitment to BEAM’s mission, values, and client-centered approach. • Associate’s or bachelor’s degree in social work, human services, or a related field preferred; equivalent work experience will be considered. • Demonstrated experience working with vulnerable populations, including individuals and families in crisis or experiencing financial hardship. • Strong knowledge of local social service systems and community resources. • Excellent interpersonal, communication, and problem-solving skills. • Compassion and empathy with clients is a must. • Ability to manage multiple tasks and maintain detailed documentation. • Proficiency in Microsoft Office and database systems; experience with Salesforce is a plus. Working Culture • We are a very team and relationship-oriented organization that takes our work very seriously, not so much ourselves. • Primarily office-based with occasional community outreach and meetings with partner organizations. • This position requires regular in-office attendance at BEAM locations. Physical & Other Requirements • Must have the ability to sit for extended periods of time. • Must have the stamina to use a computer for extended periods. • Must have a valid Driver’s License and access to personal transportation. • Local travel is required for community events and meetings with service providers. • Must have the ability to lift materials up to 30 lbs. • Must tolerate some bending, stooping, and squatting. • Ability to use keyboard and telephone unassisted.
How to Apply
Please email your resume and cover letter to recruiting@jaxbeam.org