General Housing Case Manager-Changing Homelessness

Description

Essential duties and responsibilities

• Acts in a professional manner and maintains a professional attitude towards the public and colleagues; adheres to cultural diversity guidelines and exhibits the fundamentals of good public/customer service • Generates appropriate referrals for all households to mainstream benefits and resources, including federal, state, and local • Ensure timely and accurate data entry and maintenance; complete annual training requirements for HMIS • Provide direct services to support clients in temporary housing and develop a housing plan • Interview, assess, counsel and provide resolution for clients in crisis situations involving social, emotional, financial, health or other problems • Conduct assessments and apply appropriate treatment modalities through evidence-based practices, including trauma informed care, motivational interviewing, and harm reduction • Work in collaboration with other team members and community providers to remove barriers to permanent housing: e.g., acquisition of identification, legal aid, benefit assistance, assistance in obtaining income, life skills acquisition • Develop plans of care to meet the needs of the client utilizing person-centered, strength-based methods • Interact with clients, colleagues, and community partners in a professional, respectful manner • Assess program qualification criteria of client and aid in referral to outside resources • Assist households in planning housing attainment and sustainability including housing search, job training, education, budgeting, and money management, and increase in household income • Conduct housing habitability inspections in accordance with grant guidelines and standards • Ensure Rent Reasonableness of housing units located and/or paid for by the programs in accordance with the program guidelines and standards • Complete client household recertification for program eligibility • Work with all households to create a housing stability plan (using S.M.A.R.T. goals) and monitor household progress and accomplishments to reach identified goals • Provide ongoing support, crisis intervention and housing stability support and resource referrals • Coordinate housing, benefits, medical, legal, substance abuse and/or psychological services as, as needed • Work consultatively with other staff to ensure appropriate levels of case management/support • Keep client files current in case file and database, with all documentation and case notes uploaded to HMIS within 24 hours of interaction • Conduct home visits to support clients in housing stabilization • Participate in conferences, workshops, special projects, staff meetings, and PIT count • Other duties as assigned

Qualifications

• Working knowledge of community resources relates to connecting clients to mainstream resources • Commitment to and demonstrated ability to data input required for recording client interaction • Skilled in the use of personal computers, including knowledge of Microsoft Office, and ability to learn and correctly enter data into the Homeless Management Information System • Strong interpersonal skills and ability to communicate effectively, both orally and in writing • Skill in organizing resources and establishing priorities • Ability to build trust and rapport with people from diverse backgrounds and work with a diverse team in a fast-paced environment • Ability to work alone on your own initiative, often with minimum supervision, as well as part of a small team • A strong public service orientation to work well with faculty, staff, and other stakeholders • Ability to foster a cooperative work environment • Enthusiasm and the ability to thrive in an atmosphere of constant change • Ability to maintain confidentiality of identifying client information • Some knowledge of affordable housing • Periods of walking, standing, or sitting in an office or field environment for service provision • Limited physical effort required; however, the employee must occasionally lift and/or move up to 15 pounds • Ability to operate a motor vehicle

Education and Experience

• Educational background can be diverse; however, a degree in a related field or a minimum of three (3) years of relevant work experience preferred • Experience working or volunteering in nonprofit or government settings addressing housing or other social services preferred • Lived experience with homelessness preferred • Veterans and/or experience working with Veterans preferred • Must be eligible to work within the U.S. and provide supporting documentation • Must pass a Level II background check • Must pass a federal-level drug screen; possession of a medical marijuana card is currently not acceptable under federal law • Must have a clean 3-year driving history • Must provide proof of auto insurance, have a valid driver’s license, and a registered vehicle without known issues or faults to complete essential job functions

Salary/Salary Range

$42,000 - $48,000

How to Apply

Send your cover letter and resume to jobs@changinghomelessness.org. Please include the job title in your subject line.