Program & Grants Manager

Description

Essential duties and responsibilities

RESPONSIBILITIES: General • Provide support for program operations and grant-funded initiatives in alignment with the organization’s mission and strategic priorities • Supervise and support program support staff, assisting with coaching and professional development • Maintain regular meetings with the Chief Executive Officer to review program performance, grant compliance, and operational priorities • Collaborate with leadership to support implementation of program strategies and organizational goals Program Management and Quality Oversight • Coordinate implementation and expansion of NAMI education, support, and outreach programs • Ensure programs maintain fidelity to NAMI national standards and evidence-based program models • Establish and monitor program goals, quality benchmarks, and performance metrics • Supervise program support staff and volunteer program leaders to ensure high-quality service delivery • Develop and manage volunteer program leader recruitment, screening, onboarding, training, and retention strategies • Coordinate program leader trainings and provide ongoing technical assistance and program support • Support program planning and evaluation to ensure programs meet community needs and organizational priorities • Assist leadership to develop and implement a 3-5 year program growth strategy for NAMI Jacksonville • Ensure consistent program documentation, policies, and procedures are followed across all programs Grant Management and Compliance • Support the implementation and monitoring of grant-funded programs, including tracking timelines, deliverables, and reporting requirements • Assist in ensuring compliance with all grant agreements, funder guidelines, reporting requirements, and allowable cost standards • Track program deliverables and performance indicators to support achievement of grant objectives and milestones • Coordinate and prepare required grant reports, outcome data, and financial documentation for submission to funders • Maintain organized documentation for grant activities, including program records, participant data, financial tracking, and compliance materials • Work with the finance team and Chief Executive Officer to track grant budgets and expenditures in alignment with grant restrictions • Support the development of grant proposals, renewal applications, and required supporting documentation • Assist with preparation for funder monitoring visits, program audits, or compliance reviews • Help ensure grant-funded programs meet both NAMI national program fidelity standards and funder performance expectations • Identify potential compliance issues and communicate them to leadership for resolution Data Management, Outcomes, and Reporting • Coordinate program data collection systems to ensure accurate and consistent tracking of participation, program outcomes, and performance indicators • Ensure required evaluation tools such as pre-tests, post-tests, surveys, and outcome measures are implemented and documented • Compile and organize program data to support evaluation and continuous improvement • Prepare data summaries and reports to support grant reporting and organizational needs • Maintain program databases and records in accordance with funder reporting requirements and NAMI standards • Ensure confidentiality and responsible handling of participant information in compliance with applicable privacy guidelines Communication and Outreach • Serve as a community liaison representing NAMI in outreach opportunities and collaborative initiatives • Build and maintain partnerships with community organizations, healthcare providers, schools, and other stakeholders • Represent NAMI at outreach events, presentations, health fairs, media engagements, and community meetings • Gather information on emerging community needs to support development of new programs or services to address those needs • Collaborate with staff to develop outreach materials and program communications to increase program awareness and participation • Ensure program-related communications are clear, accurate, and aligned with NAMI branding and messaging REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: • Support a growing non-profit organization • Excellent attention to detail and ability to self-manage completion of tasks • Time management skills and ability to adapt to changing situations and manage multiple priorities • Understanding of and sensitivity to the issues faced by individuals and families impacted by mental illness • Excellent verbal and written communication skills to establish and maintain strong working relationships with culturally diverse volunteers and members, their families, and caregivers as well as a wide range of donors and community agencies and organizations • Self-motivation to problem solve and address issues • Proficiency in Microsoft Teams, Microsoft Word, Excel, PowerPoint, maintaining databases, and organizing shared files required; Knowledge of Canva and Constant Contact preferred • Ability to manage large ongoing projects to produce desired outcomes • Maintain timely record keeping and report writing • Represent NAMI professionally and courteously as the first point of contact • Computer literacy: ability to work fluidly within Microsoft Teams and with Microsoft Word, Excel, PowerPoint and maintain Databases, and to organize shared files • Willingness to travel throughout Northeast Florida, requiring use of a personal vehicle • Willingness to work evenings and weekends on occasion • Ability to walk, bend, sit, talk, hear, repetitive motion of wrist, hands and/or fingers, lifting 25 pounds, kneel, stoop, reach, push and pull

Qualifications

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: • Support a growing non-profit organization • Excellent attention to detail and ability to self-manage completion of tasks • Time management skills and ability to adapt to changing situations and manage multiple priorities • Understanding of and sensitivity to the issues faced by individuals and families impacted by mental illness • Excellent verbal and written communication skills to establish and maintain strong working relationships with culturally diverse volunteers and members, their families, and caregivers as well as a wide range of donors and community agencies and organizations • Self-motivation to problem solve and address issues • Proficiency in Microsoft Teams, Microsoft Word, Excel, PowerPoint, maintaining databases, and organizing shared files required; Knowledge of Canva and Constant Contact preferred • Ability to manage large ongoing projects to produce desired outcomes • Maintain timely record keeping and report writing • Represent NAMI professionally and courteously as the first point of contact • Computer literacy: ability to work fluidly within Microsoft Teams and with Microsoft Word, Excel, PowerPoint and maintain Databases, and to organize shared files • Willingness to travel throughout Northeast Florida, requiring use of a personal vehicle • Willingness to work evenings and weekends on occasion • Ability to walk, bend, sit, talk, hear, repetitive motion of wrist, hands and/or fingers, lifting 25 pounds, kneel, stoop, reach, push and pull

Education and Experience

REQUIRED EDUCATION AND EXPERIENCE: • Bachelor’s degree from an accredited educational institution • 3-5 years working in program management, program development, and data and grant reporting • 3-5 years managing program staff PREFERRED EDUCATION AND EXPERIENCE: • Master’s degree from an accredited educational institution or equivalent combination of education, training, and experience • Grant writing experience • Knowledge of NAMI programs • Experience and knowledge, personal or professional, about working with individuals and families affected by mental illness

Salary/Salary Range

$62,000.00 - $72,000.00

How to Apply

Please forward a resume (required) and cover letter (preferred) to admin@namijax.org.