SSVF Southern Veteran Services Manager-Changing Homelessness

Description

Essential duties and responsibilities

• Develop strong working relationships with agency counterparts that include, but are not limited to, the Department of Veteran Affairs, local Continuum of Care partners (including the Lead Agency and HMIS Lead), and the local Housing Authorities. • Supervise the SSVF Daytona Team Lead responsible for providing case manager and navigation services to this area. • Continuously monitor the inflow and outflow of Veteran households to develop local strategies to reduce the length of time households experience homelessness and facilitate quick housing placements. • Continue to attend and support the Volusia-Flagler and St. Johns County Continuum of Care Veteran By Name List to include more partners, foster inter-agency collaboration, as well as data sharing for an accurate, real-time account of all Veterans. • Collaborate with Community Solutions, the St. Johns County COC, and the Built for Zero Project Manager to reach functional zero. • Strive to reach a high level of data quality and process improvement in order to join Community Solutions’ Built for Zero Program in Volusia-Flagler COC. • Create a quarterly Vendor Engagement Plan based upon programmatic data to maximize identification of property managers and landlords in the area and appropriately deploy Housing Specialists. • Create a quarterly Outreach Plan based upon programmatic data to maximize identification of at-risk and homeless Veteran households, identify new community partners, and appropriately deploy Navigation Team staff. • Work with the Director of Veteran Services - FL to identify new methods of service provision to ensure recidivism remains within VA requirements. • Develop new strategies to incorporate employment, SOAR, healthcare navigation, and other services for long-term housing stability. • Ensure, with the support of the CHI HMIS Team, that grantee data is appropriately exported to the local HMIS Lead Agency on a monthly basis. • Guarantee compliance, through regular case file monitoring, with programmatic/grantee best practices and requirements. • Achieve racially equitable outcomes for Veteran households in all outcomes, including exit destinations and provision of services and temporary financial assistance. • Attend and participate in Quarterly SSVF Meetings to cover client surveys, grievances, and critical incidents. • Assist the Director of Veteran Services - FL in preparations for all relevant audits and accreditation surveys to remain in good standing. • Ensure continued access, cleanliness, and stocking of supplies at the Daytona office. • Communicate information from upper management to employees and vice versa • Ensure adherence to legal and company policies and procedures • Maintain confidentiality of all staff, agency, and client information • Maintains a safe and healthy work environment by establishing and enforcing organization standards, adhering to legal regulations. • Host and/or participate in weekly case manager meeting • Host case conferencing and perform reviews of client files • Ensure timely connection to the SSVF Program, recertifications of households, and timely exits based upon the Exit Conference Process. • Promote the development of best practices and adherence to housing first • Work directly with clients, when required, to achieve successful outcomes • Team Oversight: o Manage a team of direct reports including hiring and ongoing training o Monitor workloads and productivity o Assign tasks, set deadlines, and ensure target deliverables are met o Conduct monthly One-on-One meetings and track individual progress o Conduct 45-day, 90-day, and annual performance evaluations o Provide ongoing feedback and coaching that is supportive, corrective, and recognizes effort and achievement o Work with Human Resources to develop Performance Improvement Plans (PIP) when necessary o Identify opportunities for professional development • Other duties as assigned

Qualifications

• Knowledge of various homeless interventions and Housing First practices • Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team • Working knowledge of community Veteran resources • Skilled at building trust and rapport with people from diverse backgrounds • Knowledge of grant funding policies and procedures and applicable local, state, federal and CHI regulations • A strong public service orientation to work well with staff and other stakeholders • Proven experience as a supervisor or relevant role • Familiarity with company policies and legal guidelines of the field • Skilled in the use of personal computers, including knowledge of Microsoft Office, and the ability to learn and correctly enter data into the Homeless Management Information System • Ability to remain calm in stressful/chaotic situations • Periods of walking, standing, or sitting in an office or field environment for service provision • Limited physical effort required; however, the employee must occasionally lift and/or move up to 15 pounds • Ability to operate a motor vehicle

Education and Experience

• Educational background can be diverse; however, a degree in a related field or a minimum of three (3) years of relevant work experience preferred • Experience working or volunteering in nonprofit or government settings addressing housing or other social services preferred • Lived experience with homelessness preferred • Veterans and/or experience working with Veterans preferred • Must be eligible to work within the U.S. and provide supporting documentation • Must pass a Level II background check • Must pass a federal-level drug screen; possession of a medical marijuana card is currently not acceptable under federal law • Must have a clean 3-year driving history • Must provide proof of auto insurance, have a valid driver’s license, and a registered vehicle without known issues or faults to complete essential job functions

Salary/Salary Range

$60,000 - $75,000

How to Apply

Send your cover letter and resume to jobs@changinghomelessness.org. Please include the job title in the email subject line.