Veteran Services Case Management Team Lead

Description

Essential duties and responsibilities

Position Responsibilities: • Communicate information from upper management to employees and vice versa • Ensure adherence to legal and company policies and procedures • Maintain confidentiality of all staff, agency, and client information • Maintains a safe and healthy work environment by establishing and enforcing organizational standards, adhering to legal regulations. • Develop systems to track client progress from point of entry to exit • Provides quality service by enforcing quality and customer service standards. • Comply with and promote compliance with the SSVF Program Guide and agency policies and procedures • Host and/or participate in the weekly case manager meeting • Host case conferencing and perform reviews of client files • Host weekly client meetings • Ensure recertification of clients in the program • Promote the development of best practices and adherence to housing first • Assist case manager in exit planning for clients • Work directly with clients, when required, to achieve successful outcomes • Act as lead for CARF surveying, SSVF monitoring, and all other audits of the program • Perform case manager duties, as needed – See case manager Job description for details Team Oversight: • Manage a team of direct reports including hiring and ongoing training • Monitor workloads and productivity • Assign tasks, set deadlines, and ensure target deliverables are met • Conduct monthly One-on-One meetings and track individual progress • Conduct 45-day, 90-day, and annual performance evaluations • Provide ongoing feedback and coaching that is supportive, corrective, and recognizes effort and achievement • Work with Human Resources to develop Performance Improvement Plans (PIP) when necessary • Identify opportunities for professional development • Other duties as assigned

Qualifications

• Knowledge of various homeless interventions • Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team • Working knowledge of community Veteran resources • Skilled at building trust and rapport with people from diverse backgrounds • Knowledge of grant funding policies and procedures and applicable local, state, federal regulations • Strong public service orientation to work well with staff and other stakeholders • Proven experience as a supervisor or relevant role • Skilled in the use of personal computers, including knowledge of Microsoft Office, and ability to learn and correctly enter data into the Homeless Management Information System • Ability to remain calm in stressful/chaotic situations Physical Demands: • Periods of walking, standing, or sitting in an office or field environment for service provision • Limited physical effort required; however, the employee must occasionally lift and/or move up to 15 pounds • Ability to operate a motor vehicle if local travel is required Non-traditional candidates are welcome to apply. Candidates who are current clients or have received services within the past 90 days are not eligible for consideration. Former staff eligible for rehire must wait 90 days from their termination date before reapplying. Changing Homelessness, Inc. does not discriminate in any personnel action on the basis of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, childbirth and related medical conditions, or any other status protected by applicable law. Changing Homelessness, Inc. is an E-Verify participant.

Education and Experience

Position Requirements: • Educational background can be diverse; however, a degree in a related field or a minimum of three (3) years of relevant work experience preferred • Previous leadership experience preferred • Experience working or volunteering in nonprofit or government settings addressing housing or other social services preferred • Lived experience with homelessness preferred • Veterans and/or experience working with Veterans preferred • Must be eligible to work within the U.S. and provide supporting documentation • Must pass a Level II background check • Must pass a federal-level drug screen; possession of a medical marijuana card is currently not acceptable under federal law • Must have a clean 3-year driving history with no points • Must provide proof of auto insurance, have a valid driver’s license, and a registered vehicle without known issues or faults to complete essential job functions

Salary/Salary Range

$55,000 - $62,000

How to Apply

Send your cover letter and resume to jobs@changinghomelessness.org. Please include the job title in your email subject line.