SSVF Case Manager Team Lead – Jacksonville 157-Changing Homelessness

Description

Essential duties and responsibilities

• Organize workflow and ensure that staff understand their duties or delegated tasks • Assist in the recruitment, onboarding, and training of new staff • Monitor staff performance and provide constructive feedback and coaching • Prepare and perform 45-90 day reviews and annual performance appraisals • Follow agency coaching and performance counseling guidelines should disciplinary actions be needed • Communicate information from upper management to employees and vice versa • Ensure adherence to legal and company policies and procedures • Maintain confidentiality of all staff, agency, and client information • Maintains a safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations. • Develop systems to track client progress from point of entry to exit • Provides quality service by enforcing quality and customer service standards. • Comply with and promote compliance with the SSVF Program Guide and agency policies and procedures • Host and/or participate in the weekly case manager meeting • Host case conferencing and perform reviews of client files • Host weekly client meetings • Schedule “One on One” meetings with Case Managers to provide individual coaching and development • Ensure recertification of clients in the program • Promote the development of best practices and adherence to housing first • Assist case manager in exit planning for clients • Work directly with clients, when required, to achieve successful outcomes • Act as lead for CARF surveying, SSVF monitoring, and all other audits of the program • Perform Case Manager duties, as needed – See Case Manager Job description for details • Other duties as assigned

Qualifications

• Knowledge of various homeless interventions and Housing First practices • Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team • Working knowledge of community Veteran resources • Skilled at building trust and rapport with people from diverse backgrounds • Knowledge of grant funding policies and procedures and applicable local, state, federal, and CHI regulations • Strong public service orientation to work well with staff and other stakeholders • Proven experience as a supervisor or relevant role • Familiarity with company policies and legal guidelines of the field • Skilled in the use of personal computers, including knowledge of Microsoft Office, and ability to learn and correctly enter data into the Homeless Management Information System • Ability to remain calm in stressful/chaotic situations • Periods of walking, standing, or sitting in an office or field environment for service provision • Limited physical effort required; however, the employee must occasionally lift and/or move up to 15 pounds • Ability to operate a motor vehicle if local travel is required

Education and Experience

• Bachelor’s Degree in a related field or equivalent experience required • Previous case management experience required • Past experience working with Veterans preferred • Past experience with homelessness preferred • Must be eligible to work within the U.S. and provide supporting documentation • Must pass a Level II background check • Must pass a federal-level drug screen; possession of a medical marijuana card is currently not acceptable under federal law • Must have a clean 3-year driving history • Must provide proof of auto insurance, have a valid driver’s license, and a registered vehicle without known issues or faults to complete essential job functions

Salary/Salary Range

$55,000 - $62,000

How to Apply

Send your cover letter and resume to jobs@changinghomelessness.org. Please include the job title in the subject line.