Community Partnerships Manager-United Way of Northeast Florida

Description

Essential duties and responsibilities

Key Responsibilities and Essential Functions: • Represent UWNEFL at community events with the goal of increasing community awareness about 988, 211, and MU • Develop strong working relationships with our network partners • Participate in community collaboration to address unmet needs through innovation and partnership • Leverage technology and implement mechanisms for providing performance feedback to our network partners from community members served • Maintain a current, comprehensive, computerized inventory of appropriate nonprofit, charitable and government organizations in an assigned service area structured in accordance to policy and procedure • Update agency profiles in the database at regular intervals, but at least annually • Review current provider agency information for completeness and accuracy, correct formatting, grammatical errors, and duplicate entries prior to conducting annual survey • Prospect new resources for inclusion in the database, and upon approval, create new profiles and enters pertinent data in accordance with the local style guide • Index agency services using the Human Services Indexing System (211HSIS), and ensure database is structured in accordance with Inform USA Certification, the local style guide, and industry best practice • Maintain an audit trail for each organization that shows the number of attempts to update, who completed the updates, and when the updates were successfully completed • Document all system updates, changes in contact information, profile merges, and other daily activities for tracking and quality assurance purposes • Assist in development, creation, and implementation of client intake forms • Respect and maintain client confidentiality; follow all agency and program guidelines • Demonstrate a desire to improve with active and open participation in quality assurance program and ongoing process improvement initiatives • Complete required initial and ongoing training as needed • Partner with Data Analyst to improve efficiency, enhance overall performance, and maximize community impact. The position requires a unique combination of analytical skills, technical prowess, and business acumen. • Serve as back-up for the Data Analyst for the following activities: running reports, analyzing data, and responding to internal and external data requests. • Perform other such duties as may be assigned by the senior leadership team • These job responsibilities are to be the main emphasis of this position. As with every job at United Way, it is not possible to define jobs precisely. Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment.

Qualifications

General Physical Requirements for Essential Functions of the Job: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment. This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements. Additional Information: The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described below. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements. We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity. We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply. United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment. UWNEFL reserves the right to adjust work location. Compensation and Benefits: • Competitive Pay – Commensurate with education and experience based on current market • Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents • 403(b) Matching – Generous matching up to 6% of annual pay • Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days • Vacation – Two weeks paid vacation • Flexible Schedule – Hybrid working environment with the ability to modify as needed • Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state- of-the-art facility with free monthly parking • Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people • Employee Assistance Program • A fun, challenging, and inclusive culture

Education and Experience

Experience/Qualifications: • 5 years of social service or healthcare networks and/or program management experience or equivalent. • Excellent knowledge of program development, implementation and quality improvement. • Combination of life and work experience and education that demonstrate the abilities to carry out the job functions. • Congruence with agency mission and values. • Experience working in a not-for-profit setting and working with homeless and/or other disadvantaged populations are preferred. • Bachelors and advanced degree in social work, health-care administration or related field. • Previous experience learning and working with new technologies a plus • Ability to pass and maintain a Level 2 background check is required. This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records. • Must pass pre-employment drug screening • Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance. • Must successfully complete Inform USA Certified Resource Specialist- Database curator (CRS-DC) exam within 18 months of eligibility • Proficiency utilizing MS word, MS Excel and database software packages, phones, various software programs and resource files • Experience in database navigation, Community Services or other Information and Referral software experience preferred • Ability to prioritize and quickly switch between projects • Understand, enforce, and adhere to specific regulations as required by accreditation standards, State, and Federal contracts, and agreements • Must have a high attention to detail; concern for accuracy • Self-starter; demonstrated ability to work independently and within teams, meet deadlines and navigate project timelines effectively • Commitment and ability to work with internal and external customers in a friendly, cooperative and professional manner • Flexibility and willingness to embrace change • Proficiency in oral and written communication skills • Comfort with diverse populations is essential • Ability to work effectively under stress and maintain productivity and composure under pressure • Comfortable working in a fast-paced environment • Ability to use good judgment and assessment techniques

Salary/Salary Range

73,000

How to Apply

jobpostings@uwnefl.org