Big Brothers Big Sisters-Enrollment Match Specialist

Description

Essential duties and responsibilities

• Maintain customer service at levels to exceed expectations of our parents, children, and partners. • Process all inquiries from initial inquiry to scheduled interview, based on department plan and flow chart. • Conduct initial orientation with inquiries, which includes program requirements, eligibility, and expectations, and assess for initial eligibility. • Obtain, coordinate, and review any collateral needed prior to interview to assist with eligibility determination. • Schedule Volunteers for MT 101 and 1:1 training as needed. • Inform Volunteers and Parents/Child about TLE Trauma Informed training. • Obtain appropriate outside referrals as needed. • Conduct volunteer and youth/family interviews as requested. • Coordinate and process backgrounds in alignment with agency requirements, including criminal backgrounds, sexual predator searches, Department of Motor Vehicle searches, and public domain searches. • Compile, process, and present applicant records to the Case Review Committee in alignment with agency guidelines. • Work closely with the team to identify Youth and Volunteer Enrollment needs for recruitment. • Process and assign volunteers to the appropriate program and hand them off to associated team members accordingly. • Coordinate with fellow Intake and Enrollment team members to identify and assign potential matches. • Present potential matches via phone using BBBS CB Match Presentation Process. • Place applicants into pending matches. • Schedule Match Introduction dates by calling volunteer, child, and parent/guardian. • Conduct re-assessments over the phone, which include but are not limited to safety information, orienting and completing documents needed for enrollment or re-matching purposes.

Qualifications

• Proficiency in Microsoft Office; including Word, Outlook, and Excel. • Must have a car, valid driver’s license, and meet state required automobile insurance minimums. • Must possess effective organizational and time management skills. • Must have working knowledge of Microsoft Office Suite. • Must work well in team concept. • Must demonstrate initiative: a strong desire to take full responsibility for the success of his/her area by proactively solving problems, working diligently, and making decisions without direct supervision. • Ability to serve, collaborate, and negotiate with a diverse group of people: children, teenagers, parent/guardians, colleagues, and business professionals. • Ability and desire to provide excellent customer service in all relationships. • Must possess strong communication skills, written and oral, and be willing to effectively communicate with staff, and community members. • Strong organizational skills including record keeping and time management. • Good analytical and reasoning skills. • General report writing skills. • Ability to think and act quickly and multi-task effectively. • Must be willing to work some weekends and evenings as required. • Must be willing and able to work with diverse populations. • Must be able to regularly work 37.5 hrs. per work week.

Education and Experience

• Must possess a minimum of a Bachelor’s Degree, preferably in the social sciences or social welfare disciplines (sociology, psychology, child development or education) from an accredited University. • Assessment and relationship development experience with child and adult populations; understanding of child development and family dynamics.

How to Apply

Apply now by emailing your resume to bfiler@bbbsnefl.org