Big Brothers Big Sisters-Enrollment Match Specialist

Posted Apr 18, 2024 Jacksonville, Florida


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Expires Jun 03, 2024


The Enrollment and Matching team engage interested youth, parents/guardians, and volunteers and initiates the enrollment process, while providing a high-level of customer service throughout the effective implementation of the enrollment and matching process in accordance with the Big Brother Big Sister brand, and volunteer options. The team assesses youth and volunteers for eligibility and suitability for the program, and places them in an appropriate match or program options. Additionally, this position also fulfills supportive roles as mentor trainers and designated background screeners.

Essential duties and responsibilities

• Maintain customer service at levels to exceed expectations of our parents, children, and partners. • Process all inquiries from initial inquiry to scheduled interview, based on department plan and flow chart. • Conduct initial orientation with inquiries, which includes program requirements, eligibility, and expectations, and assess for initial eligibility. • Obtain, coordinate, and review any collateral needed prior to interview to assist with eligibility determination. • Schedule Volunteers for MT 101 and 1:1 training as needed. • Inform Volunteers and Parents/Child about TLE Trauma Informed training. • Obtain appropriate outside referrals as needed. • Conduct volunteer and youth/family interviews as requested. • Coordinate and process backgrounds in alignment with agency requirements, including criminal backgrounds, sexual predator searches, Department of Motor Vehicle searches, and public domain searches. • Compile, process, and present applicant records to the Case Review Committee in alignment with agency guidelines. • Work closely with the team to identify Youth and Volunteer Enrollment needs for recruitment. • Process and assign volunteers to the appropriate program and hand them off to associated team members accordingly. • Coordinate with fellow Intake and Enrollment team members to identify and assign potential matches. • Present potential matches via phone using BBBS CB Match Presentation Process. • Place applicants into pending matches. • Schedule Match Introduction dates by calling volunteer, child, and parent/guardian. • Conduct re-assessments over the phone, which include but are not limited to safety information, orienting and completing documents needed for enrollment or re-matching purposes.


• Proficiency in Microsoft Office; including Word, Outlook, and Excel. • Must have a car, valid driver’s license, and meet state required automobile insurance minimums. • Must possess effective organizational and time management skills. • Must have working knowledge of Microsoft Office Suite. • Must work well in team concept. • Must demonstrate initiative: a strong desire to take full responsibility for the success of his/her area by proactively solving problems, working diligently, and making decisions without direct supervision. • Ability to serve, collaborate, and negotiate with a diverse group of people: children, teenagers, parent/guardians, colleagues, and business professionals. • Ability and desire to provide excellent customer service in all relationships. • Must possess strong communication skills, written and oral, and be willing to effectively communicate with staff, and community members. • Strong organizational skills including record keeping and time management. • Good analytical and reasoning skills. • General report writing skills. • Ability to think and act quickly and multi-task effectively. • Must be willing to work some weekends and evenings as required. • Must be willing and able to work with diverse populations. • Must be able to regularly work 37.5 hrs. per work week.

Education and Experience

• Must possess a minimum of a Bachelor’s Degree, preferably in the social sciences or social welfare disciplines (sociology, psychology, child development or education) from an accredited University. • Assessment and relationship development experience with child and adult populations; understanding of child development and family dynamics.

How to Apply

Apply now by emailing your resume to


Big Brothers Big Sisters of Northeast Florida


Beverly Filer | Email